German-Speaking O2C & Customer Ops Trainee

Arla Foods; Województwo pomorskie; Hybrid; PLN 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Cafeteria benefits

Employee Assistance Program

Wellbeing initiatives

Structured onboarding

Education and certifications support

On-site parking

Canteen with breakfasts and lunches

Job summary

Arla Foods in Gdańsk is launching a Trainee program within Global Shared Services. You will gain hands-on experience in Order to Cash and Customer Operations, supporting daily activities and collaborating with colleagues across European markets.

You will learn how customer operations and finance processes work in a global organization with ongoing support from experienced mentors. The role requires presence in the office 50% of the time plus one day monthly, in a hybrid setup.

Qualifications

• Ongoing or completed Bachelor's or Master's degree in Finance, Accounting, Economics, Business Administration, Linguistics or a related field.
• Advanced English and German language skills (minimum B2 level).
• Strong communication skills and confidence in interacting with customers and stakeholders.
• Basic knowledge of Microsoft Excel would be an advantage.
• Interest in finance, customer service and business processes within an international organization.

Responsibilities

• Support daily Customer Operations and Order to Cash activities, ensuring smooth order processing and excellent customer service.
• Handle customer inquiries regarding orders, deliveries, product availability and invoicing via phone and email.
• Register, monitor and help resolve customer disputes and queries following established procedures.
• Support collection activities by following up on outstanding receivables and maintaining customer contact.
• Assist with invoicing activities, including issuing invoices, credit notes and debit notes while ensuring deadlines.

Skills

Advanced English

German language

Strong communication

Microsoft Excel

Education

Bachelor's or Master's in Finance/Accounting/Economics/Business Administration/Linguistics

Tools

Microsoft Excel

Job description

Arla Foods in Gdańsk is launching a Trainee program within Global Shared Services. You will gain hands-on experience in Order to Cash and Customer Operations, supporting daily activities and collaborating with colleagues across European markets.

You will learn how customer operations and finance processes work in a global organization with ongoing support from experienced mentors. The role requires presence in the office 50% of the time plus one day monthly, in a hybrid setup.