German-Speaking Disputes & O2C Analyst (Junior)

HEINEKEN Kraków; Polska; On-site; PLN 126,000 - 190,000; Full time

Job summary

A leading global beverage company in Poland is seeking a customer-oriented individual to drive improvements and manage customer service inquiries. Candidates should be fluent in German (C1 level) and possess strong analytical and communication skills. Experience with SAP and a background in a multinational environment are desirable. This role emphasizes ethical conduct and integrity within customer interactions.

Qualifications

• Fluent in German at minimum C1 level.
• Experience in Order to Cash/Customer Service area.
• Experience in a multinational environment.

Responsibilities

• Drive improvements in customer service processes.
• Manage customer queries and resolve disputes.
• Maintain up-to-date process documentation.
• Ensure compliance with policies and suggest improvements.

Skills

Customer orientation

Strong analytical skills

Problem-solving skills

Communication skills

Tools

SAP

Excel

Job description

A leading global beverage company in Poland is seeking a customer-oriented individual to drive improvements and manage customer service inquiries. Candidates should be fluent in German (C1 level) and possess strong analytical and communication skills. Experience with SAP and a background in a multinational environment are desirable. This role emphasizes ethical conduct and integrity within customer interactions.