German Speaking Customer Support Specialist - E-commerce/Retail industry

Kats Recruitment; Województwo zachodniopomorskie; On-site; PLN 30,000 - 40,000; Full time

Job summary

A leading recruitment agency seeks a qualified German-speaking Customer Support Specialist for their multilingual team in Szczecin, Poland. The successful candidate will provide excellent customer support in German and English, handle inquiries via email and chat, and contribute to effective problem-solving. This role offers full-time employment, training, modern office facilities, and opportunities for career advancement.

Benefits

Private healthcare

Life insurance

MyBenefit monthly budget

MultiSport card

Comprehensive onboarding and training

Qualifications

• Experience in customer support is essential.
• Availability to work full-time on-site in Szczecin.
• EU work permit or eligibility is required.

Responsibilities

• Deliver written customer support in German via email and chat.
• Investigate and resolve customer issues effectively.
• Process manual refunds and handle complaints.

Skills

Fluent German (C1)

Fluent English (C1)

Analytical skills

Problem-solving skills

Strong communication skills

Typing speed of 150+ keystrokes per minute

Job description

German-Speaker Customer Support Specialist | Poland (Szczecin)

⭐ German Speaker | Customer Support Specialist | Poland / Szczecin

Kats Recruitment Premium Talent, Premium Roles. We are looking for an experienced German-speaking Customer Support Specialist to join a global leader in customer experience and digital solutions, located in Szczecin, Poland. This is an ideal opportunity to join a dynamic, multilingual team and build a career in customer support for the German market.

What you'll do

• Deliver written customer support in German (email, chat) for the German market, with occasional phone contacts.
• Investigate and resolve customer issues by reviewing prior interactions and using internal systems.
• Process manual refunds and handle GDPR-related complaints accurately and empathetically.
• Work across multiple systems while maintaining high precision and quality in each interaction.
• Perform full-time, on-site in Szczecin, working rotating shifts (Monday-Sunday 09:00-18:00).

What you bring

• Fluent German (C1) and fluent English (C1), both written and spoken.
• Excellent written communication skills able to clearly explain solutions.
• Strong analytical and problem-solving capability.
• Patience, empathy and emotional resilience.
• Typing speed of 150+ keystrokes per minute + solid computer literacy.
• Availability to work full-time on site in Szczecin, Poland (EU work permit or eligible).

What you’ll receive

• Full-time employment contract (umowa o pracę) in Poland.
• Comprehensive onboarding and continuous training programs.
• Private healthcare, life insurance, MyBenefit monthly budget, MultiSport card.
• Modern office located in central Szczecin, with a multicultural team and regular team events.
• Career growth opportunities via Talent Development Program and mentoring from day one.
• Support from your recruitment partner, Kats Recruitment, ensuring smooth onboarding and long‑term candidate care.