German-Speaking Customer Support Specialist

speakit; Województwo pomorskie; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Attractive salary

Retention bonus every 6 months

Up to 5% performance bonus per month

Multicultural work environment

Job summary

A customer service company in Gdańsk is seeking a Customer Service Specialist fluent in German to support Airbnb users. You will manage customer inquiries, ensuring exceptional service and satisfaction. The ideal candidate has previous customer service experience and excellent communication skills. This is an onsite position offering full-time and part-time options with competitive salary and retention bonuses.

Qualifications

• Previous experience in customer services.
• Computer literate.
• Ability to manage stress and work under pressure.

Responsibilities

• Handle and resolve customer enquiries.
• Provide friendly and efficient service to the worldwide Airbnb community.
• Maintain accuracy and security of customer information.

Skills

Fluent in German

Excellent communication skills

Patience and empathy

Self-organized

Technical aptitude

Education

Preferable college degree or related work experience

Tools

Ticketing systems

Job description

A customer service company in Gdańsk is seeking a Customer Service Specialist fluent in German to support Airbnb users. You will manage customer inquiries, ensuring exceptional service and satisfaction. The ideal candidate has previous customer service experience and excellent communication skills. This is an onsite position offering full-time and part-time options with competitive salary and retention bonuses.