German-Speaking Customer Support Agent

WW Talents; Poznań; On-site; PLN 79,000 - 85,000; Full time

Benefits offered by this job

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency fee covered

Fully paid training

Relocation support

Bonus payments

Structured onboarding

Job summary

WW Talents in Athens is seeking a German-speaking Customer Support Agent to join an international team onsite. You will handle customer interactions via phone, chat, and email, assisting with product inquiries, orders, and returns.

Fluency in German and English at B2 level are required, with rotational shifts and full-time hours. A relocation package supports your move to Greece, including flight, hotel, and airport pickup.

Qualifications

• Fluent or native-level German required.
• English B2 level or higher.
• Strong communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.

Responsibilities

• Provide professional customer support in German via phone, chat, and email.
• Assist customers with product and service inquiries.
• Resolve customer inquiries efficiently while maintaining high service quality.
• Follow established processes, scripts and guidelines.
• Maintain a positive, helpful, customer-focused approach.

Skills

German

English

Job description

Build Your International Career in Greece – Relocation Support Included!

Join an international team in Athens and take the next step in your career with a competitive salary, fully paid training, and complete relocation support.

Are you fluent in German and looking for an exciting Customer Support job in Greece? Join an international and multicultural team in Athens and provide high-quality customer service for a leading international company.

In this role, you will support customers via phone, chat, and email, assisting them with product inquiries, purchasing decisions, orders, deliveries, returns, and cancellations.

Job Details

Position: German-Speaking Customer Support Agent
Location: Athens, Greece – Piraeus
Work Model: Onsite
Working Hours: Rotational shifts, 5 days/week, 8 hours/day
Languages: German – Fluent/Native + English B2+
Employment Type: Full-time

Salary & Benefits

• €1,300–€1,400 gross/month x 14 salaries, depending on the project
• Bonus and/or additional payments
• Fully paid training
• Structured onboarding and dedicated nesting period
• Regular training and refresher sessions
• International and multicultural working environment
• Career development and cross-skilling opportunities

Relocation Package

Relocating to Greece? We provide complete relocation support to help make your move easier, including:

• Flight ticket
• Hotel accommodation
• Airport pickup
• Real estate agency fee covered
• Fully paid training

Your Responsibilities

As a German-Speaking Customer Support Agent, you will:

• Provide professional customer support in German via inbound phone, chat, and email
• Assist customers with product and service inquiries
• Resolve customer inquiries efficiently while maintaining high service quality
• Follow established processes, procedures, and scripts
• Maintain a positive, helpful, and customer-focused approach

Requirements

• Fluent or native-level German
• English B2 level or higher
• Strong communication and interpersonal skills
• Customer-focused and solution-oriented mindset
• Ability to work in a structured and fast-paced environment
• Willingness to relocate to and work onsite in Athens, Greece

Why Join?

This is an excellent opportunity for German-speaking professionals looking to build an international career in Customer Support and Customer Service while living and working in Greece.

You will join a supportive and multicultural environment where you can develop your skills, gain valuable international experience, and explore future opportunities in customer service, sales support, technical support, and specialized roles.

Experience life in Athens, work alongside international colleagues, and build your career with a global organization.