Italian-Speaking Customer Support Agent

WW Talents; Kraków; On-site; PLN 53,000 - 68,000; Full time

Benefits offered by this job

Fully paid training

International team

Career development

Supportive working environment

Job summary

WW Talents is hiring an Italian-speaking Customer Support Representative to join an international team in Greece onsite. The role includes paid training, relocation support, and a competitive salary package.

The position requires fluent Italian (C1/C2) and English (B2+), with shifts from 08:00 to 00:00. Relocation covers EU flight, hotel, and real estate support, and a 14-salary structure is offered with performance bonuses.

Qualifications

• Fluent Italian (C1/C2) and English (B2+) required for training and communication.
• No prior experience required; paid training provided.
• Strong communication, empathy and problem-solving abilities are essential.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat.
• Respond to inquiries and resolve account-related issues.
• Assist customers with platform, product, and service-related questions.
• Troubleshoot issues and provide effective solutions.
• Handle customer requests efficiently while maintaining high satisfaction.
• Document customer interactions in CRM and internal systems.
• Follow quality and productivity standards.
• Help customers understand the platform and available features.

Skills

Fluent Italian

English proficiency

Customer-focused

Communication skills

Interpersonal skills

Problem solving

Data entry accuracy

CRM familiarity

Team collaboration

Tools

CRM systems

Digital tools

Job description

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece – Onsite
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,100 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Career development opportunities
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided