Italian-Speaking Customer Support Agent

WW Talents; Wrocław; On-site; PLN 48,000 - 58,000; Full time

Benefits offered by this job

Fully paid training from day one

Full relocation support

International multicultural team

Job summary

WW Talents is seeking an Italian-Speaking Customer Support Representative to join an international team onsite in Greece. You will handle customer inquiries in Italian (and English for training), resolve issues, and guide users through platforms and services.

You will receive paid training from day one, a competitive salary package with full relocation support, and the chance to grow in a diverse, multicultural environment.

Qualifications

• Fluent Italian at C1/C2 level plus English at B2+ for training and internal communication.
• Previous customer support or related experience is a plus, but not required.
• Strong communication and interpersonal skills, customer-focused mindset.

Responsibilities

• Provide professional customer support in Italian via phone, email and chat.
• Respond to inquiries and resolve account-related issues.
• Assist customers with platform, product and service questions; troubleshoot issues.
• Document customer interactions accurately in CRM and internal systems; follow quality standards.
• Help customers understand features and maximize platform usage.

Skills

Fluent Italian

English B2+

Excellent communication

Multitasking

Tools

CRM systems

Multiple applications

Job description

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece – Onsite
Schedule: 5 days per week, rotational shifts between 08:00-00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,100 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Career development opportunities
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided