German-Speaking CS Team Lead - Lead, Coach & Optimize

WeDoSupport; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

A customer support company in Warsaw is seeking a Customer Support Team Lead who is proficient in both German and English. The role involves leading and training a team of over 20 customer support agents, ensuring high service quality, and meeting performance targets. Ideal candidates should have strong communication and leadership skills, and experience in data analysis. Benefits include paid vacations, health insurance, and team-building activities.

Benefits

Snacks in the Office

24 days of vacation per year

Paid sick leave

Private health insurance

Team-building events

Social Club of the Company

Qualifications

• Excellent German and English proficiency.
• Experience managing customer support agents.
• Knowledge of customer support processes and flows.

Responsibilities

• Provide leadership to a team of 20+ employees.
• Conduct training and development sessions for team members.
• Monitor team performance and provide constructive feedback.

Skills

German proficiency

English proficiency

Leadership

Communication

Data analysis

Troubleshooting

Tools

ZenDesk

Job description

A customer support company in Warsaw is seeking a Customer Support Team Lead who is proficient in both German and English. The role involves leading and training a team of over 20 customer support agents, ensuring high service quality, and meeting performance targets. Ideal candidates should have strong communication and leadership skills, and experience in data analysis. Benefits include paid vacations, health insurance, and team-building activities.