German-Speaking Automotive Customer Experience Specialist

Concentrix CVG International Sp. z o.o.; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A global customer service organization is seeking a Customer Service Specialist for the Volkswagen Group. The role involves responding to inquiries in German and English, maintaining customer documentation, and collaborating to enhance customer experience. Ideal candidates will have experience in customer service, strong communication skills, and a passion for the automotive industry. Benefits include comprehensive health coverage and opportunities for professional growth.

Benefits

Comprehensive benefits package

Paid training opportunities

Team-building events

Private medical care

Support for language classes

Life insurance

Remote work opportunities

Qualifications

• 1+ years of experience in call center or customer service, preferably in the automotive industry.
• C1 level in German and B2 in English for internal communication.
• Ability to stay composed and solution-focused with customers.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Maintain documentation of customer interactions in CRM.
• Collaborate to enhance customer experience.
• Stay updated on Volkswagen Group’s offerings.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Organizational skills

Creativity

Customer focus

Adaptability to new technologies

Job description

A global customer service organization is seeking a Customer Service Specialist for the Volkswagen Group. The role involves responding to inquiries in German and English, maintaining customer documentation, and collaborating to enhance customer experience. Ideal candidates will have experience in customer service, strong communication skills, and a passion for the automotive industry. Benefits include comprehensive health coverage and opportunities for professional growth.