GenAI Solutions Engineer for CX & Data Platforms

Sonova Group; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work model

Training opportunities

Individual development plans

Inclusive culture

Equal opportunity employer

Job summary

Sonova Group is seeking a Generative AI Solutions Engineer to join the Operations and CX team. You will design, deliver and scale GenAI solutions that unlock real-time customer insights, streamline data access and accelerate compliant knowledge creation across Operations and CX.

You will collaborate with global data, IT, R&D and Legal/Compliance to build secure data products and AI-enabled applications that align with business priorities, with a flexible hybrid working model.

Qualifications

• 3+ years of data science or related field with GenAI deployment experience.
• Strong knowledge of LLMs, RAG architectures, embeddings and prompt engineering.
• Proficiency in Python and handling structured and unstructured data.
• Experience with AI-first data pipelines and modern software practices.

Responsibilities

• Develop and maintain GenAI applications including RAG, enterprise search and agentic workflows.
• Design AI-augmented development workflows and validate AI outputs.
• Build AI-first data pipelines on Azure and Databricks, with embeddings and vector indexing.
• Evaluate and optimize AI solutions for accuracy, groundedness and latency.
• Translate business needs into scalable AI and analytics solutions.
• Ensure data privacy, security and responsible AI standards.
• Drive adoption through enablement and documentation across CX and CoE.

Skills

Azure

Databricks

PySpark

LLMs

RAG

Embeddings

Prompt engineering

Python

Copilot/Claude

Git

CI/CD

Communication

English

Tools

Azure AI Foundry

Job description

Sonova Group is seeking a Generative AI Solutions Engineer to join the Operations and CX team. You will design, deliver and scale GenAI solutions that unlock real-time customer insights, streamline data access and accelerate compliant knowledge creation across Operations and CX.

You will collaborate with global data, IT, R&D and Legal/Compliance to build secure data products and AI-enabled applications that align with business priorities, with a flexible hybrid working model.