Front Desk Support Assistant- 12m FTC

Grand Parade; Kraków; Hybrid; PLN 47,000 - 78,000; Full time

Benefits offered by this job

Maternity leave

Discounts

Pension

Wellbeing programs

Hybrid work

Job summary

evoke is seeking a Front Desk Support Assistant to oversee day-to-day administrative tasks with a focus on front desk operations and contractor documentation processes. The role ensures a professional and welcoming office experience while supporting compliant and efficient administration of third-party contractor documentation.

You will welcome guests, manage calls, assist with mail, and support access control and documentation workflows in a hybrid work environment at evoke.

Qualifications

• Client- and service-oriented mindset.
• Strong organizational skills and attention to detail, particularly with documentation.
• Good written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Ability to follow established processes while taking ownership of day-to-day tasks.

Responsibilities

• Maintain day-to-day front desk operations and provide a welcoming experience for employees, visitors and contractors.
• Welcome and assist guests and visitors, directing them to the appropriate people or areas.
• Handle incoming calls and general enquiries and redirect them as appropriate.
• Receive, sort and distribute incoming mail and deliveries.
• Support office access control processes, including identity verification and issuing visitor passes.
• Follow security procedures and report unusual or suspicious activity in line with company guidelines.
• Archive, store and maintain documentation in accordance with applicable procedures and regulations.
• Support the day-to-day administration of documentation related to third-party contractors.
• Coordinate the collection, verification and processing of required contractor documentation.
• Maintain accurate and up-to-date contractor records and support appropriate document flow between relevant internal stakeholders.
• Support contractors with administrative queries and provide guidance on relevant processes

Skills

Client focus

Organizational skills

Communication skills

Discretion with confidential info

Process ownership

Understanding of work contracts (UoP,B

Job description

The Front Desk Support Assistant provides day-to-day administrative support across workplace operations, with a particular focus on front desk services and contractor documentation processes. The role ensures a professional and welcoming office experience while supporting accurate, compliant and efficient administration of documentation related to third-party contractors.

What you will be doing

• Maintain day-to-day front desk operations and provide a professional and welcoming experience for employees, visitors and contractors.
• Welcome and assist guests and visitors, directing them to the appropriate people or areas.
• Handle incoming calls and general enquiries and redirect them as appropriate.
• Receive, sort and distribute incoming mail and deliveries.
• Support office access control processes, including identity verification and issuing visitor passes.
• Follow security procedures and report unusual or suspicious activity in line with company guidelines.
• Archive, store and maintain documentation in accordance with applicable procedures and regulations.
• Support the day-to-day administration of documentation related to third-party contractors.
• Coordinate the collection, verification and processing of required contractor documentation.
• Maintain accurate and up-to-date contractor records and support appropriate document flow between relevant internal stakeholders.
• Support contractors with administrative queries and provide guidance on relevant processes

Who We Are Looking For

• Client- and service-oriented mindset.
• Strong organizational skills and attention to detail, particularly when working with documentation.
• Good written and verbal communication skills.
• Ability to handle confidential information with discretion.
• Ability to follow established processes while taking ownership of day-to-day tasks.
• Basic understanding of different cooperation models, including employment contracts (UoP), B2B arrangements and agency workers.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Strong awareness of information security and confidentiality requirements.
• Practical problem-solving skills.

What we offer

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts- Discounts at a range of high-street retailers
• Financial compensation, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

More about evoke

We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke. At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.

At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Business evoke