French-Speaking CSR – Hybrid, B2B Logistics & Support

Michelin Oy; Warszawa; Hybrid; PLN 84,000 - 93,000; Full time

Benefits offered by this job

Luxmed medical care

Multisport card

MyBenefit access

Lunch card

Tire Benefit Program

PPE

Job summary

Michelin is seeking a Customer Service Representative with French for the Original Equipment market to support a wide range of European customers. The role starts with training in the office, followed by a hybrid work arrangement, and offers a competitive gross salary in the Polish market.

The position focuses on building strong client relationships, coordinating with internal teams, managing orders and forecasts, and handling complaints to ensure high service levels.

Qualifications

• Ability to work with customers and build long-term relationships.
• Strong communication skills.
• Very good knowledge of French and English (B2/C1).
• Ability to quickly adapt to new situations.
• Confidence in working with IT systems and applications.
• Teamwork and proactive approach to operational challenges.
• Analytical skills and good work organization.

Responsibilities

• Customer service and building relationships with business clients (manufacturers of passenger cars, trucks, industrial and agricultural machinery).
• Coordination of daily activities with internal teams (sales, procurement, logistics, and production).
• Analysis of customers’ purchasing forecasts.
• Order management and logistics planning.
• Handling and resolving complaints.

Job description

Michelin is seeking a Customer Service Representative with French for the Original Equipment market to support a wide range of European customers. The role starts with training in the office, followed by a hybrid work arrangement, and offers a competitive gross salary in the Polish market.

The position focuses on building strong client relationships, coordinating with internal teams, managing orders and forecasts, and handling complaints to ensure high service levels.