Freelance Clinical Trials Customer Support (Polish/English)

Clariness; Warszawa; On-site; PLN 30,000 - 120,000; Part time

Job summary

A healthcare innovator is seeking a representative to manage clinical trial sites in Warsaw, Poland. This role involves screening patients and serving as the main contact for outreach, with an emphasis on supporting doctors and providing exemplary customer service. Applicants should be fluent in Polish and English, with a background in nursing or the medical field preferred. This is a freelance, project-based position offering the chance to make an impactful contribution in healthcare.

Qualifications

• Experience in handling customer requests via phone and email.
• Understanding of medical topics.
• Initial experience in a Call Center is a plus.

Responsibilities

• Be the contact person for patients.
• Screen patients with a strict screener.
• Help connect doctors and patients.

Skills

Polish (mother-tongue)

English

Customer service experience

Organizational skills

Communication skills

Education

Experience as a Nurse, CRA, or in the medical field

Job description

A healthcare innovator is seeking a representative to manage clinical trial sites in Warsaw, Poland. This role involves screening patients and serving as the main contact for outreach, with an emphasis on supporting doctors and providing exemplary customer service. Applicants should be fluent in Polish and English, with a background in nursing or the medical field preferred. This is a freelance, project-based position offering the chance to make an impactful contribution in healthcare.