Forward-Deployed AI Knowledge Engineer

Allvue Systems

Kraków

On-site

PLN 180,000 - 260,000

Full time

11 hours ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Allvue Systems in Kraków, Poland is seeking a hands-on problem solver for Knowledge Engineering and AI Enablement within Service Management and Customer Support. You will structure ambiguous operational problems, determine the right mix of processes, automation, and AI, and carry solutions from discovery through governance and continuous improvement.

You will collaborate with Engineering, Product, Support, and Technical Writing to improve product documentation, runbooks, troubleshooting

Qualifications

Strong ability to independently take complex operational problems from discovery through recommendation and delivery.
Experience with APIs and system integrations, scripting or software development optional.
Demonstrated understanding of knowledge governance, AI-enabled retrieval, and service-management tooling.
Ability to design, test, deploy, monitor, and support production solutions and AI-enabled workflows.
Bachelor's degree or higher in a relevant field or equivalent experience.

Responsibilities

Translate ambiguous operational requests into clear problem statements, solution options, and measurable success criteria.
Research unfamiliar processes, systems, and technologies to rapidly build required capability.
Lead design and implementation of knowledge governance patterns and AI-enabled workflows.
Collaborate with Engineering, Product, Support, and Technical Writing to improve documentation and runbooks.
Define practical measures and scorecards for operational efficiency and knowledge health.