FinCrime Quality Analyst (Fraud Escalations)

Revolut; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

Revolut Ltd is seeking a Quality Analyst for its FinCrime team to review fraud escalation cases and ensure regulatory compliance in a fast-moving digital environment.

You will provide data-driven feedback, coach new team members, and collaborate with Compliance, Legal, Operations and Risk to drive risk-based outcomes while supporting continuous improvements.

Qualifications

• A bachelor's degree (must be able to provide a certificate).
• 3+ years of FinCrime processes experience in regulated environments, or 2+ years in fraud.
• Experience with regulated complaints/disputes and fraud legislation.
• Fluency in English (C1+).
• Strong understanding of financial crime typologies and investigative skills.
• Ability to interpret and verify information; gather relevant details.
• Proficiency with data-driven investigative tools, dashboards and case management systems.
• Ability to collaborate cross-functionally with Compliance, Legal, Operations and Risk.
• Experience reviewing investigative decisions and suggesting improvements.

Responsibilities

• Quality-check fraud escalation cases and assess outcomes.
• Provide feedback to compliance teams based on data-driven insights.
• Learn and apply compliance procedures; report issues to management.
• Coach new team members and collaborate across locations.
• Conduct ad-hoc duties as required.

Skills

English (C1+)

Financial crime knowledge

Data-driven investigations

Cross-functional collaboration

Education

Bachelor's degree

Tools

Case management systems

Data dashboards

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime. We're looking for a Quality Analyst to work as part of a team to review FinCrime processes, procedures, and agent case handling in support of our regulatory and compliance obligations to prevent financial crime.

What You’ll Be Doing

• Using your financial crime knowledge to quality-check fraud escalation cases, focusing on identifying successes and failures in case outcomes
• Providing feedback to compliance teams and individual analysts based on data-driven insights and root-cause analysis
• Learning and applying compliance department procedures, and reporting any procedural issues to relevant management
• Coaching new team members and collaborating with teams across different locations
• Conducting ad-hoc duties as required

What You'll Need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years of FinCrime processes experience gained in a regulated, risk-focused, or compliance-driven environment, or 2+ years of fraud-related experience
• Experience in regulated complaints/disputes and fraud legislation
• Fluency in English (C1+ level)
• A solid understanding of financial crime typologies and a proven ability to identify these risks through investigative work
• The ability to critically interpret and verify information, proactively gathering relevant details to support thorough financial crime investigations
• Proficiency in using data-driven investigative tools, dashboards, and case management systems
• The ability to collaborate cross-functionally with teams, such as Compliance, Legal, Operations, and Risk, providing constructive and objective feedback to drive risk-based outcomes
• Experience reviewing investigative decisions, processes, and controls, and recommending continuous improvements aligned with regulatory and business requirements

Nice to have

• A degree or equivalent in law or a STEM subject
• An industry-recognised certification, such as ICA or ACAMS
• Fluency in other languages

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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