Financial Crime & Customer Experience Specialist

Ramp Network; Warszawa; Hybrid; PLN 89,000 - 134,000; Full time

Job summary

Ramp Network seeks a Financial Crime & Customer Operations Specialist to monitor real-time financial crime events and support users. This hybrid, shift-based role requires potential in-person training in Warsaw and covers evenings and nights across five days per week.

You will handle inquiries, troubleshoot issues, and collaborate with Development, Product, and Compliance to improve processes and fraud prevention measures while maintaining a strong customer-first approach.

Qualifications

• At least 1 year of experience in a customer support or compliance/monitoring role.
• Strong communication skills in English (B2 level or higher).
• Analytical mindset and attention to detail.
• Willingness to work evening/night shifts and attend in-person training.

Responsibilities

• Promptly respond to customer inquiries via email, live chat, and social media.
• Troubleshoot and resolve onboarding, transaction, and technical issues for customers.
• Participate in internal process improvements and contribute to product and compliance initiatives.
• Collaborate with cross-functional teams to identify and resolve complex user-impacting issues.
• Monitor transactions, perform name screening and fraud alert management.
• Conduct Customer Due Diligence (CDD) checks to ensure regulatory compliance.
• Document processes and investigation outcomes accurately.
• Contribute to training and process improvements for better user experience.

Job description

Ramp Network seeks a Financial Crime & Customer Operations Specialist to monitor real-time financial crime events and support users. This hybrid, shift-based role requires potential in-person training in Warsaw and covers evenings and nights across five days per week.

You will handle inquiries, troubleshoot issues, and collaborate with Development, Product, and Compliance to improve processes and fraud prevention measures while maintaining a strong customer-first approach.