Field Service, Servitization Specialist

4900 Accenture Sp. z o.o. Company; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

People Lead support

Extensive training package

Employee Assistance Program

Share purchase plan

Paid referral program

Private medical care

Life insurance

WorkSmile + Multisport

Job summary

Accenture in Warsaw is seeking a Field Service & Servitization Consultant to transform industrial aftersales and service delivery. You will shape service models, manage lifecycle processes, and drive recurring revenue through connected services and AI-enabled capabilities.

You will collaborate with cross-functional teams, engage with clients across Europe, and work in a hybrid environment with travel to client sites as needed.

Qualifications

• Higher education required (Bachelor's degree or technical Engineer).
• Minimum 3 years of experience with industrial clients.
• Strong SAP knowledge with best-practice configurations.
• Understanding BOM and serialization dependencies.
• Experience with AI tools and project management methodologies.
• Excellent English communication and MS Office skills.

Responsibilities

• Transform field service operations to improve customer experience and efficiency.
• Design and optimize service business models including subscription and outcomes-based offerings.
• Support service contracts and customer lifecycle processes for recurring revenue.
• Collaborate with service, sales, operations, and customer success teams.
• Leverage connected services and AI capabilities to enhance performance.
• Analyze field service planning, workforce utilization and delivery.
• Explore remote assistance and predictive insights for support.

Skills

English fluency

MS Office

AI tools

Project mgmt

BOM/Serialization

Agile/Waterfall

SAP knowledge

Jira

Confluence

Education

Bachelor's degree or Engineer

Tools

SAP

Jira

Confluence

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Join us to work as a Field Service & Servitization Consultant and become part of business transformation and implementation projects for leading industrial clients. You will help organizations transform traditional aftersales organizations into modern, service-driven businesses by improving field service operations, customer engagement and connected service delivery. Working closely with business and technology teams, you will support initiatives focused on recurring revenue models, digital services and customer value realization throughout the product lifecycle. You will work in a dynamic project environment and gain exposure to transformation initiatives covering field service, connected products, subscription-based services and service business innovation.

The Work:

• Support organizations in transforming field service operations to improve customer experience, operational efficiency and service delivery.
• Help design and optimize service business models, including subscription, outcome-based and equipment-as-a-service offerings.
• Contribute to the transformation of service contract and customer lifecycle processes, enabling long-term customer engagement and recurring revenue models.
• Collaborate with service, sales, operations and customer success teams to improve end-to-end service delivery and customer value realization.
• Support initiatives focused on connected services, leveraging connected products and digital capabilities to enhance service performance.
• Analyze and improve field service planning, workforce utilization and service execution to increase operational effectiveness.
• Explore opportunities to leverage AI-enabled service capabilities, remote assistance and predictive insights to improve customer support and field operations.
• Support organizations in developing customer-centric service strategies, strengthening aftersales capabilities and digital service transformation.

Here’s what you’ll need:

• Higher education, minimum bachelor's degree or technical equivalent (Engineer)
• Minimum 3 years of relevant experience working for industrial clients
• Functional knowledge of SAP that allows proposing best practice configurations
• Understanding dependencies, e.g. BOM and Serialization
• Practical knowledge of AI tools (Copilot, Gemini, GPT)
• Practical knowledge of project management methodology (waterfall and/or agile and/or scrum)
• Excellent communication skills in English is a must
• MS Office skills (Word, Excel, PowerPoint, Outlook)

Bonus points if you have:

• Relevant knowledge from any other Equipment-heavy industry
• Jira and Confluence proficiency
• German, French

What we offer?

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care and life insurance.
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).

Working Conditions:

Employment contract (umowa o pracę) Headquarter in Warsaw. Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required. The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What we believe:

Accenture does not discriminate employment candidates on the basis of race, religion, color, gender, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change.

Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference.

Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com