Field Operations Specialist

Nomagic; Warszawa; On-site; PLN 78,120 - 111,600; Full time

Benefits offered by this job

International travel across the EU

English-speaking environment

Per diem per Polish labour law

Job summary

Nomagic is seeking a Field Operations Specialist to coordinate on-site deployments, travel logistics and customer support across EU client sites. You will be based in Warsaw or travel frequently, acting as the liaison between clients and engineering teams, ensuring smooth field operations and timely issue resolution.

The role requires strong organisational skills, proactive mindset, excellent English (B2+), and a valid EU driver’s license. Salary 7,000–10,000 PLN on UoP plus per diem.

Qualifications

• Experience in field support, logistics, QA, or customer service is a plus.
• Willingness to travel internationally on short notice.
• Excellent written and spoken English (B2+).
• Strong organizational and self-management capabilities.
• Valid EU driver's license.

Responsibilities

• Organise travel logistics and budgeting for international site visits.
• Represent the company during on-site deployments and escalations.
• Document site conditions and post-visit summaries.
• Coordinate with PM and Engineering to prepare site activities.
• Build and maintain customer relationships with high-quality support.

Skills

International travel

Organizational skills

Self-management

English communication (B2+)

Proactive mindset

EU citizenship

Driver's license

Customer service experience

Job description

Do you get excited when your software actually interacts with the physical world? Are you ready to learn the new, exciting world of smart robots? Do you feel tired of working in a big company? Would you like to cooperate with top professionals in our industry? If your answers are mostly yes, then you should keep reading. At Nomagic, we’re on a mission to teach robots the real world. We’re now looking for a Field Operations Specialist who is independent, highly organised and technically curious to join our team.

Offer essentials:

• Play with robots every day
• Salary: 7,000 – 10,000 PLN on UoP + per diem as per Polish labour law
• Employment contract 50% – 75% of full-time (¾)
• 100% international travel to client sites across the EU, and occasionally outside the EU
• English‑speaking environment

Why we love this job and hope you will enjoy it too:

• We build robots powered by AI
• We have them in production at scale and see their real impact on critical operations
• We are still pretty small, so everyone has a direct impact on the product and how we work.
• Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as Nvidia or ByteDance. Now we shape the future of smart robotics together!
• Work in a startup culture backed by a talented global team.

Some problems you may try to solve with us:

• Organise travel logistics, approvals, and budgeting for international site visits
• Handle receipts and the reimbursement process
• Represent the company during on‑site deployments, maintenance, and escalations
• Support on‑site setup tasks and communicate clearly with client staff and internal operators
• Document site conditions, workflows, and post‑visit summaries
• Coordinate with PM and Engineering to prepare and summarise site activities
• Build and maintain excellent customer relationships by offering high‑quality, consistent support

What skills we’d like you to have:

• Comfortable with international travel
• Excellent organisational and self‑management skills
• Strong written and spoken English (B2+)
• Proactive mindset and comfort with new, ambiguous situations
• Valid European driver’s licence
• EU Citizenship without travel restrictions
• Experience in field support, logistics, QA, or customer service is a plus

What you should expect once you apply:

• Recruiter Screen – 30 minutes
• Hiring Manager interview – 30 minutes
• On‑site interview with lunch – 1 day
• We make the final decision after a maximum of 4‑5 days

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.