FAE Solutions Engineer

Quectel; Poland; On-site; PLN 130,000 - 190,000; Full time

Job summary

Quectel in Poland seeks a proactive Technical Support Engineer to act as the first line of defense for customer inquiries across design, development, testing and mass production. You will diagnose issues remotely or on-site and build deep expertise in 4G/5G modules, GNSS, Wi‑Fi/BLE, radar, antennas, and power modules.

You will produce technical solution documents, reference designs, and training materials. Additionally, you will engage with customers during prototype design, provide RF guidance,

Responsibilities

• Act as the first responder for customer technical inquiries and resolve issues remotely or on-site.
• Develop deep product expertise across Quectel's portfolio (4G/5G modules, GNSS, Wi‑Fi/BLE, radar, antenna, power modules).
• Create technical solution docs, reference designs, application notes, and training materials.
• Assist during prototype design phases with schematic reviews, PCB guidance, antenna matching, and RF debugging.
• Collect customer pain points, drive SDK and documentation improvements, and simplify access to tools.
• Collaborate with Sales, Product, and R&D to feed market requirements and accelerate bug fixes.

Job description

1.Act as the first responder for customer technical inquiries. Diagnose and resolve technical issues remotely or on-site throughout the customer's product lifecycle - from design and development to testing and mass production. Drive efficient internal R&D resource engagement to minimize issue resolution cycle time. 2.Develop deep expertise across the company's product portfolio (including but not limited to 4G/5G cellular modules, GNSS, Wi-Fi/BLE, radar, antenna, power modules, etc.). Recommend and architect optimal hardware-software solutions tailored to customer use cases and requirements. Author and deliver technical solution documents, reference designs, application notes, and training materials. 3.Engage deeply during the customer's prototype design phase. Provide technical support including schematic review, PCB layout guidance, antenna matching advisory, power consumption optimization, and RF debugging - helping customers "get it right the first time" and shorten their time-to-market. 4.Proactively collect and synthesize customer pain points and requirements when using our products. Drive continuous improvement of SDKs, documentation, tools, reference designs, and other deliverables - making them 'easy to access, easy to learn, easy to use.' 5.Take ownership of the customer's product lifecycle end-to-end. From component selection and design-in, through testing and validation, to mass production deployment and post-sales maintenance - ensure customers receive timely, professional technical support at every stage. 6.Partner with the Sales team on customer technical exchanges and solution presentations. Collaborate with Product Managers to feed back market requirements and competitive intelligence. Work with R&D to drive bug fixes and feature iterations. Regularly document typical cases and contribute to the knowledge base, elevating the overall technical capability of the team.