Expert IT Analyst: Automate & Optimize Service Workflows

DCG Poland; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

DCG Poland is seeking an Expert IT Analyst to own end-to-end service architecture within our Self Service Portal ecosystem. You will translate business needs into technical solutions, design and maintain automated workflows, and collaborate with platform teams to deliver integrated outcomes.

Applications require hands-on experience with service management platforms such as BMC Helix, Digital Workplace or Self Service Portal, plus a strong background in Agile environments and stakeholder

Qualifications

• Strong experience as an IT Analyst, System Analyst, Service Developer or similar role.
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms.
• Proven experience building and maintaining requestable services and automated workflows.
• Good understanding of service architecture, integrations and enterprise application design.
• Strong knowledge of databases and SQL.
• Experience analysing incidents and resolving complex service-related issues.
• Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support.
• Strong documentation skills with the ability to produce clear technical and functional documentation.
• Experience working in Agile environments.
• Excellent stakeholder management and communication skills.
• Proactive mindset with strong ownership and problem-solving capabilities.
• Very good command of English, both spoken and written.

Responsibilities

• Own the end-to-end service architecture, workflows and integrations supporting the Self Service Portal ecosystem.
• Analyse business needs and translate requirements into technical solutions.
• Design, develop and maintain requestable services and automated workflows.
• Design service questionnaires, approval flows and integrations.
• Assess the impact of new requirements, service modifications and platform changes.
• Troubleshoot complex service-related incidents and perform root cause analysis.
• Collaborate with service owners, platform teams and stakeholders to deliver aligned solutions.
• Create and maintain technical specifications, process documentation and operational procedures.
• Support testing, deployments and continuous improvement initiatives.
• Drive standardisation, automation and optimisation across the service catalogue.

Skills

IT Analyst

System Analyst

Service Developer

Agile

Stakeholder management

Communication

Documentation

Problem-solving

English

Tools

BMC Helix

Self Service Portal

Digital Workplace

APIs

Job description

DCG Poland is seeking an Expert IT Analyst to own end-to-end service architecture within our Self Service Portal ecosystem. You will translate business needs into technical solutions, design and maintain automated workflows, and collaborate with platform teams to deliver integrated outcomes.

Applications require hands-on experience with service management platforms such as BMC Helix, Digital Workplace or Self Service Portal, plus a strong background in Agile environments and stakeholder