Expert IT Analyst (Retail & Mobile Payments - Nordic Wallets & eCom)

Nordea; Województwo pomorskie; Hybrid; PLN 150.000 - 210.000; Vollzeit

Zusammenfassung

Nordea in Helsinki or Tricity, Poland, seeks an IT Expert Analyst to bridge business and technology for the Digital Euro program within the Retail & Mobile Payments domain. You will lead analysis and solution design, collaborate across stakeholders, and drive AI-assisted discovery and documentation to enable secure, scalable payment innovations.

You will work in a hybrid setting across business and technology domains, turning complex questions into clear direction and deliverables while

Qualifikationen

• Experience as Expert Analyst or similar role.
• Experience translating business and regulatory needs into requirements.
• Hands-on use of AI tools for analysis and documentation.

Aufgaben

• Analyse Digital Euro requirements and their impact on Nordea's payment landscape.
• Collaborate with stakeholders to define scope, priorities and acceptance criteria.
• Translate objectives into structured functional and technical requirements.
• Facilitate workshops with cross-functional teams including security and compliance.
• Assess impacts across wallets, e-commerce flows, payments and customer channels.
• Support roadmap planning, backlog refinement and strategic decisions.
• Create clear documentation and presentations for technical and management audiences.
• Apply Spec-Driven Development to ensure testable, traceable specs.

Kenntnisse

Stakeholder management

Agile delivery

Requirements analysis

AI tools experience

Effective communication

Tools

AI tooling

Jobbeschreibung

Job ID: 6906

At Nordea, our customers' expectations for simple, secure and seamless digital payment experiences are growing rapidly. Our Service Domain, Retail & Mobile Payments, plays a key role in meeting these expectations by delivering mobile payments, bill payment services and digital wallet solutions across the Nordics. Together, we enable trusted, high-quality payment experiences for millions of customers and businesses.

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.

We are now looking for an IT Expert Analyst to join the Nordic Wallets & eCom ART, leading and driving analysis and solution design related to the Digital Euro and its impact on Nordea’s payment ecosystem.

Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About Our Team

Welcome to Retail & Mobile and the Nordic Wallets & eCom ART, where we build and evolve Nordea’s digital payment capabilities across the Nordic markets.

In this role, you will bridge business and technology, helping Nordea prepare for one of the most significant transformations in the European payments landscape. You will work closely with business stakeholders, architects, product teams, engineers, security and compliance specialists, and relevant external participants to understand emerging requirements, assess impacts and translate strategic objectives into actionable deliveries.

You will combine deep analysis and stakeholder collaboration with modern AI-assisted ways of working. This includes using approved AI tools for requirements discovery, structured specifications, impact analysis, documentation, testing preparation and decision support.

We support strategic payment initiatives spanning digital wallets, e-commerce payments and the emerging Digital Euro ecosystem. As European institutions and market participants shape the future of digital money, our role is to help ensure that Nordea is prepared to offer secure, resilient and customer‑centred payment experiences.

As an Expert Analyst, you will work across business and technology domains, turning complex regulatory, customer, operational and technical questions for Digital Euro into clear direction for decision‑making and delivery.

What You Will Be Doing

• Analyse Digital Euro requirements, frameworks and market developments, and assess their impact on Nordea’s payment landscape.
• Work with business stakeholders to understand needs, challenge assumptions, clarify priorities and define a clear delivery scope.
• Translate business objectives and regulatory requirements into structured functional requirements, specifications, user journeys, acceptance criteria and decision material.
• Facilitate workshops involving business, product management, architecture, security, compliance, operations and engineering.
• Evaluate impacts across digital wallets, e-commerce journeys, payment flows, customer channels, operational processes, data and supporting systems.
• Support roadmap planning, backlog refinement, delivery prioritisation and strategic decision‑making.
• Create clear documentation and presentations for both technical and management audiences.
• Act as a trusted advisor on the Digital Euro and related payment innovations.
• Use AI‑assisted analysis to accelerate research, requirement discovery, synthesis, traceability and documentation while ensuring quality, confidentiality and human accountability.
• Apply Spec‑Driven Development practices so that requirements and specifications are clear, testable, traceable and suitable for implementation.
• Build and maintain high‑quality business and technical context that enables effective collaboration between stakeholders, delivery teams and AI‑assisted engineering tools.
• Contribute to improved AI‑assisted ways of working across analysis, design, development and testing.

This role is located in Helsinki, Finland or Tricity, Poland.

Who You Are

At Nordea, we value collaboration, ownership, passion and courage. These qualities are essential as we continue modernising critical payment capabilities and serving millions of customers across the Nordics and now implementing the Digital Euro solution.

To succeed in this role, we believe you:

• Passionate about payments, digital transformation and emerging financial technologies.
• Curious about how AI is changing analysis, product development and software engineering.
• Able to understand complex topics and explain them in plain, actionable language.
• Comfortable navigating ambiguity and shaping direction while requirements and market conditions are evolving.
• Self-driven, structured and able to take ownership from early analysis through implementation and production readiness.
• Strong in stakeholder management, communication and cross‑functional collaboration.
• Analytical and solution‑oriented, with the ability to break complex challenges into practical next steps.
• Committed to quality, evidence‑based analysis, responsible AI use and continuous learning.
• Collaborative and willing to share knowledge and improve team practices.

Your experience and background

• Experience as an Expert Analyst, Business Analyst, Product Analyst, Requirements Engineer or in a comparable role.
• Experience translating business and regulatory needs into functional and technical requirements.
• Hands‑on use of AI tools for analysis, requirements gathering, documentation, backlog refinement, impact analysis and test preparation.
• Practical understanding of Context Engineering for AI‑assisted analysis and software delivery.
• Experience facilitating workshops and aligning stakeholders with different perspectives and priorities.
• Experience in an agile or hybrid delivery setup, supporting changes from idea through production.
• Ability to understand system architecture and contribute to design choices that balance customer value, compliance, security, performance and maintainability.
• Ability to communicate effectively with both senior business stakeholders and technical specialists.

Good to have

• Knowledge of the Digital Euro, European payments, instant payments, open banking or related regulatory and market initiatives is an advantage.
• Strong understanding of payments, digital wallets, digital banking, e-commerce or adjacent financial services.
• Experience applying baseline for Spec‑Driven Development or other specification‑led delivery practices.

What Makes This Role Matters

The Digital Euro could reshape how people and businesses pay across Europe. In this role, you will help Nordea turn evolving policy, customer and technology questions into clear requirements, trusted context and executable specifications for future payment experiences.

You will work on highly strategic initiatives at the heart of Nordea's payment ecosystem, help shape the adoption of AI‑enabled engineering practices, and contribute directly to the implementation of Digital Euro. The role combines the breadth of architecture with the depth and impact of hands‑on engineering leadership.

What We Offer

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

We enable dreams and aspirations for a greater good.

We build relationships.

We learn and develop.

We lead change.

We are Nordea.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Poland: Please include permit for processing personal data in CV as following: