Expert Engineering Uplift Lead – Enterprise Platform

Talanto; Kraków; Hybrid; PLN 251,000 - 302,000; Full time

Job summary

HSBC in Kraków seeks an Expert Engineering Uplift Lead to drive reliability, automation, and developer experience within the Enterprise Integration Platform team under the CTO function.

You will lead uplift initiatives, define KPIs, and guide cross-functional teams across a global, hybrid environment to elevate operational excellence and deployment performance.

Qualifications

• 7+ years of experience in enterprise technology environments with strong hands-on engineering credibility (software, platform, automation, SRE).
• Proven leadership in driving engineering improvement initiatives across multiple teams.
• Solid business analyst skills to elicit pain points, model processes, quantify impacts, and convert insights into actionable backlogs.
• Strong analytical abilities to interpret operational data and engineering metrics.
• In-depth knowledge of high-performing engineering team practices.
• Experience working within Agile frameworks.
• Ability to work independently and collaboratively within diverse, global teams.
• Excellent documentation, communication, and ownership mindset.
• Fluent command of English, comfortable working in multi-cultural and international settings.

Responsibilities

• Lead the discovery of engineering uplift opportunities using telemetry, incident themes, customer feedback, and operational data to identify improvement areas.
• Translate complex problems into clear, measurable uplift initiatives with defined outcomes such as reduced incidents, increased deployment frequency, and improved reliability/SLOs.
• Collaborate with Product Owners and Architecture teams to prioritize and align uplift efforts with strategic goals.
• Provide technical guidance on solution options, standards, and best practices for uplift delivery.
• Drive adoption of engineering standards, peer reviews, quality controls, and release practices across the platform.
• Identify and eliminate delivery blockers by enhancing operational processes, dependency management, and governance.
• Define KPIs, create dashboards, and leverage data to inform decisions and demonstrate impact.
• Monitor and optimize process performance to meet objectives and accommodate unforeseen scenarios.
• Coach engineering teams through knowledge sharing, documentation, and hands-on support to foster a culture of continuous improvement.

Skills

Engineering leadership

SRE/DevOps experience

Business analysis

Agile methodologies

Data-driven decision making

English proficiency

Job description

CI/CD 22,470 – 27,090 PLN

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Unleash transformation at the core of enterprise technology — lead engineering uplift initiatives that redefine reliability and performance!

Krakow-based opportunity with hybrid work model.

As an Expert Engineering Uplift Lead within our client's Enterprise Integration Platform team, you will be instrumental in shaping the future of a critical global technology function under HSBC’s Chief Technology Office. You will spearhead initiatives to enhance platform reliability, performance, automation, and developer experience, driving measurable improvements that elevate operational excellence across a complex enterprise environment.

Your main responsibilities:

• Lead the discovery of engineering uplift opportunities using telemetry, incident themes, customer feedback, and operational data to identify improvement areas.
• Translate complex problems into clear, measurable uplift initiatives with defined outcomes such as reduced incidents, increased deployment frequency, and improved reliability/SLOs.
• Collaborate with Product Owners and Architecture teams to prioritize and align uplift efforts with strategic goals.
• Provide technical guidance on solution options, standards, and best practices for uplift delivery.
• Drive adoption of engineering standards, peer reviews, quality controls, and release practices across the platform.
• Identify and eliminate delivery blockers by enhancing operational processes, dependency management, and governance.
• Define KPIs, create dashboards, and leverage data to inform decisions and demonstrate impact.
• Monitor and optimize process performance to meet objectives and accommodate unforeseen scenarios.
• Coach engineering teams through knowledge sharing, documentation, and hands-on support to foster a culture of continuous improvement.

You’re ideal for this role if you have:

• 7+ years of experience in enterprise technology environments with strong hands-on engineering credibility (software, platform, automation, SRE).
• Proven leadership in driving engineering improvement initiatives across multiple teams.
• Solid business analyst skills to elicit pain points, model processes, quantify impacts, and convert insights into actionable backlogs.
• Strong analytical abilities to interpret operational data and engineering metrics.
• In-depth knowledge of high-performing engineering team practices.
• Experience working within Agile frameworks.
• Ability to work independently and collaboratively within diverse, global teams.
• Excellent documentation, communication, and ownership mindset.
• Fluent command of English, comfortable working in multi-cultural and international settings.

It is a strong plus if you have:

• Experience supporting IT services underpinned by vendor software.
• Knowledge of reliability and operational excellence practices (SLOs, incident management, observability).
• Familiarity with improving developer experience through CI/CD maturity, automation, and self-service.
• Understanding of financial services compliance and risk management requirements.

Language Required for the role:

• Fluent in English (spoken and written).

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.