EV Diagnostics Helpdesk Specialist (Italian & English) – Remote

MSX International; Remote; PLN 168,000 - 254,000; Full time

Job summary

A leading automotive services provider is seeking an Automotive Technical Helpdesk Specialist fluent in English and Italian. This role involves providing expert technical support to Authorized Repairers across Europe, guiding them through diagnostics and repair processes. Applicants should have at least 5 years of automotive experience, ideally from a senior dealership workshop role, and a degree in automotive technology. Join a team committed to customer satisfaction and innovation in the automotive sector, working remotely from Poland.

Qualifications

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Strong knowledge of vehicle mechanics and EV, HV certification is an advantage.
• Analytical, organized, and customer-focused mindset.

Responsibilities

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Resolve technical inquiries from Customer Dealers and internal teams.
• Guide dealers through repair processes.

Skills

Automotive experience

Vehicle mechanics knowledge

Fluency in English

Fluency in Italian

Diagnostic tools experience

Education

Degree in automotive technology or equivalent

Job description

A leading automotive services provider is seeking an Automotive Technical Helpdesk Specialist fluent in English and Italian. This role involves providing expert technical support to Authorized Repairers across Europe, guiding them through diagnostics and repair processes. Applicants should have at least 5 years of automotive experience, ideally from a senior dealership workshop role, and a degree in automotive technology. Join a team committed to customer satisfaction and innovation in the automotive sector, working remotely from Poland.