Esports Data Support Specialist - EMEA

GRID esports; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

GRID esports is seeking a proactive Support Agent to join our global team. You will work with tournament organizers and customers to ensure data is captured, processed, and distributed accurately and on time. The role emphasizes a customer-first approach, clear written English, and collaboration across Slack, Discord, Teams, and GSuite.

Flexibility for shifts and weekends is appreciated. You will monitor live data feeds, resolve real-time issues, and escalate to engineering when needed while

Qualifications

• Customer-focused support experience is required.
• Strong interest in competitive esports and knowledge of major titles.
• Familiarity with esports formats and tournament structures.
• Experience using Slack, GSuite, Discord, and Teams.
• Willingness to work shifts and weekends.
• Proficient English; additional languages a plus.

Responsibilities

• Collaborate with tournament organizers to configure GRID content for data collection.
• Monitor live data feeds for accuracy and uninterrupted delivery.
• Identify and resolve real-time data discrepancies and feed issues.
• Communicate with clients to resolve questions across channels.
• Contribute to GRID product improvements based on feedback.
• Log and track data quality and process issues.
• Develop knowledge of esports titles and GRID products.
• Contribute to the knowledge base for GRID employees and partners.

Skills

Customer-first mindset

Esports interest

Esports knowledge

Customer support experience

English proficiency

Flexible hours

Tools

Slack

GSuite

Discord

Teams

Job description

GRID esports is seeking a proactive Support Agent to join our global team. You will work with tournament organizers and customers to ensure data is captured, processed, and distributed accurately and on time. The role emphasizes a customer-first approach, clear written English, and collaboration across Slack, Discord, Teams, and GSuite.

Flexibility for shifts and weekends is appreciated. You will monitor live data feeds, resolve real-time issues, and escalate to engineering when needed while