Esports Data Support Specialist - EMEA

GRID; Wrocław; Hybrid; PLN 48.000 - 72.000; Vollzeit

Zusammenfassung

GRID eSports GmbH in Wrocław is seeking a dedicated Support Agent to join our global team. You will assist customers across channels (email, Slack, Discord, Telegram, Teams) and work with tournament organizers and publishers to ensure data is captured, processed, and distributed accurately.

You will troubleshoot data issues, escalate to engineering when needed, and contribute to knowledge bases while expanding your understanding of esports titles and GRID products.

Qualifikationen

• Experience in a customer-facing support role.
• Interest in esports and tournaments.
• Excellent written and spoken English.
• Willingness to work shifts and weekends if required.
• Familiarity with esports formats and rules.

Aufgaben

• Collaborate with esports tournament organizers to ensure content is configured for GRID to collect and distribute official data.
• Monitor live esports data feeds to ensure accuracy and uninterrupted delivery to clients.
• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary.
• Communicate with clients to resolve operational or data-related questions across multiple channels.
• Help improve the GRID product suite based on customer feedback and defects identified.
• Log and track data quality and process issues.
• Continuously develop knowledge of esports titles and GRID products to enhance service quality.
• Contribute daily to our knowledge base to share knowledge with GRID employees, partners, and customers.

Kenntnisse

Customer-first mindset

Competitive gaming interest

Esports knowledge

Customer-facing support

Collaboration tools

English proficiency

Shift and weekend readiness

Tools

Slack

GSuite

Discord

Teams

Jobbeschreibung

GRID eSports GmbH in Wrocław is seeking a dedicated Support Agent to join our global team. You will assist customers across channels (email, Slack, Discord, Telegram, Teams) and work with tournament organizers and publishers to ensure data is captured, processed, and distributed accurately.

You will troubleshoot data issues, escalate to engineering when needed, and contribute to knowledge bases while expanding your understanding of esports titles and GRID products.