Equipment Services EMEA - Customer Service Specialist

Global Life Sciences Solutions Poland Sp. z o.o.; Kraków; Vor Ort; PLN 60.000 - 90.000; Vollzeit

Zusammenfassung

Cytiva in Kraków, Poland, seeks a Customer Service Specialist for the Equipment Services EMEA team, on-site for a one-year fixed-term position. You will deliver excellent service to internal and external customers and support service delivery across the region.

You will coordinate communications with service managers, dispatch work orders, and collaborate to maintain service quality. Fluency in English and German is required; Polish is a plus.

Qualifikationen

• Experience in customer service and logistics support.
• Proficient in Microsoft Office.
• Experience with CRM systems (Oracle or Salesforce).
• Fluent in English and German; Polish is a plus.

Aufgaben

• Coordinate timely communication across the service process with regional managers, field engineers, service sales, finance, sales, customers and partners.
• Open service requests and dispatch work orders for repairs and preventive maintenance.
• Support inventory activities and activate contracts in internal systems.
• Deliver excellent service to internal and external customers by building strong relationships.
• Collaborate with the team to maintain service quality and meet SOPs.

Kenntnisse

Customer service

Logistics planning

MS Office

Tools

Oracle

Salesforce

Jobbeschreibung

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible.

The Equipment Services EMEA - Customer Service Specialist for Cytiva is responsible Providing excellent customer Service for both internal and external stakeholders with our Equipment Delivery Services. This position is part of the EMEA Equipment Services Team; the role will be located in Krakow, Poland and will be fully on-site. This is a one-year fixed-term position. While permanent employment is not guaranteed, future business growth may create permanent opportunities.

What you will do:

• Coordinate timely communication throughout the service process with Regional Service Managers, Field Service Engineers, Service Sales, Finance, Sales, customers, and commercial partners.
• Open service requests and promptly dispatch work orders for corrective repairs and preventive maintenance.
• Support physical inventory activities and activate contracts within internal systems.
• Deliver excellent service to internal and external customers by building strong relationships and responding to queries promptly and professionally.
• Collaborate flexibly with the team to maintain and improve service quality, ensuring responsibilities are completed in line with agreed service levels and standard operating procedures.

Who you are:

• Previous client and customer service experience, planning logistical
• Proficiency in Microsoft Office.
• Experience working with different CRM systems (such as Oracle or Salesforce).
• Written and spoken fluency in both German and English.
• Proficiency in Polish would be a plus.

Join our winning team today.

Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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