Engineer - Customer Identity and Access Management (CIAM)

Sysco Corp.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical care

Hybrid working

Cafeteria platform

MultiSport card

Life insurance

Integration events

Complimentary coffee and tea

On-site parking

Job summary

Sysco Corp. in Kraków, Poland, is seeking an Engineer for CIAM with 2–4+ years of IAM experience, focusing on Okta SSO and MFA. This hybrid role involves 2 days in office and 3 days remote, with on-call rotations and cross-functional collaboration across global apps.

You will design, implement, and support CIAM solutions, develop APIs and scripts, and serve as a technical SME for integrations involving SaaS, cloud, and on-premise systems. A strong communication skill set is essential.

Qualifications

• Bachelor's or higher in CS/IS/Engineering or related field.
• 2–4+ years of IAM experience with Okta, Azure Entra, and governance tools.
• Hands-on Okta SSO, MFA, adaptive authentication, and integrations.
• Experience with SaaS, cloud, and on-prem IAM integrations.
• Strong API development, scripting, and REST workflows.
• Okta certification preferred.

Responsibilities

• Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications.
• Designing, implementing, and maintaining CIAM solutions using Okta for global applications.
• Troubleshooting and resolving complex integration issues to ensure service reliability.
• Developing and maintaining architecture diagrams, project plans, status reports, and runbooks.
• Serving as technical SME for integration efforts, translating requirements into identity solutions.
• Providing 24X7 On-Call support for CIAM services.
• Managing end-to-end integration projects with planning, scoping, resources, and risk mitigation.
• Developing custom scripts, customizations and APIs to support business needs.

Skills

Okta SSO

MFA

API development

REST API workflows

SaaS integrations

Cross-functional collaboration

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

IAM-related certifications

Tools

Azure AD

SailPoint

ForgeRock

Job description

# **JOB DESCRIPTION****Engineer - Customer Identity and Access Management (CIAM)** **Location:** Kraków, Poland **Working Days:** Monday -Friday **Hybrid work:** 2 days in office and 3 days remote **Working Hours:** 9 am-5 pm **On Call:** Rotation **The Opportunity** Sysco is hiring a highly skilled Engineer - Customer Identity and Access Management (CIAM) with a strong background in Customer Identity & Access Management (CIAM) solutions, specializing in Okta SSO and MFA. The ideal candidate will bring a minimum of 2 to 4+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will play a critical role in designing, implementing, and supporting IAM solutions. This role requires hands-on expertise, cross-functional collaboration, and strong communication skills to drive secure and seamless identity solutions across the organization. This is an individual contributor role. **Responsibilities:** * Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications* Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications* Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations* Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks* Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions* Providing 24X7 On-Call support for CIAM services* Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery* Developing custom scripts, customizations and APIs to support business needs **Requirements:** * A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience* An advanced degree or IAM-related certifications* 2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta* Experience in customizations, scripts development, and API development* A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms* 3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD* 3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments)* Okta Certified Professional or Developer* Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations* Proven ability to integrate diverse business applications into CIAM platform* Strong experience with API-based integration and REST API workflows for identity services* Ability to develop and maintain Okta APIs, custom flows, and templates* Experience in implementing risk-based, adaptive, and passwordless authentication solutions* Advanced troubleshooting of issues and strong analytical skills* Working knowledge of other IAM tools **Benefits:** * Private medical care* Hybrid working* Cafeteria platform* MultiSport card* Life insurance* Integration events* Complimentary coffee and tea available in the office* Convenient on-site parking for employees* Modern and well-equipped office with dedicated relaxation and leisure areas, including Xbox and foosball