End-User Content Manager

Ernst & Young Advisory Services Sdn Bhd; Wrocław; On-site; PLN 65,000 - 90,000; Full time

Benefits offered by this job

Continuous learning opportunities

Flexible work arrangements

Transformative leadership coaching

Diverse and inclusive culture

Job summary

Ernst & Young Advisory Services Sdn Bhd is seeking a dedicated End-User Content Manager based in Wrocław. You will manage a team responsible for creating impactful content to drive user adoption of technology platforms, notably Microsoft M365.

This role involves strategic oversight, team management, and collaboration with various stakeholders. Candidates should have 3-5 years of relevant experience, strong communication skills, and a degree in communications or a related field. A flexible remote working setup is available.

Qualifications

• 3-5 years in senior communications or technology program management role.
• Experience in user behavior change and end-user adoption.
• Strong understanding of technology's impact on business.

Responsibilities

• Manage team of content creators to drive user engagement.
• Create and approve end-user content.
• Collaborate with stakeholders across multiple domains.

Skills

Leadership

US English skills

Project management

Resource management

Analytical skills

Communication skills

Education

College degree in communications, marketing, or technology

Tools

Excel

Power BI

M365 Copilot

Job description

Location: Wrocław - 2 days in office / 3 days remote

The opportunity

In addition to creating content, the Service Adoption (SA) End-User Content Manager will manage a team of content creators responsible for collateral to drive awareness, adoption and business value from company-facing technology platforms, such as Microsoft M365. The role requires an understanding of adoption of cloud platforms, business/market resistance and demands, end‑user behavior change, corporate communication models and challenges, resource and capacity management, development, and project delivery including reporting and enhancing operations. Stakeholder management across SA and technology domains is essential.

Your key responsibilities

• Content Creation and Management:
  • Create, review, and approve end‑user content as defined in our Change Approach to drive end‑user action or based on an awareness‑only model‑driven assessment.
  • Produce strategic, creative and impactful end‑user communication plans and high‑quality US English written and designed content.
  • Ensure quality content delivery for enterprise‑wide technology programs across multiple formats such as email, Viva Engage, Teams, intranet articles, EY Daily News Alerts, video.
  • Translate the technology roadmap into user‑friendly communications and actionable steps.
• Team Management and Development:
  • Manage and develop direct reports within SA, including employees and contractors.
  • Assign work to team members and ensure it is completed in agreed timescales and according to guidelines and KPIs/SLAs.
  • Drive approval of end‑user content to support technology change and business value.
  • Grow team skills in change enablement, communication, creativity, editing, and design.
  • Manage capacity, execution, engagement, and best practices, including production standards, peer reviews, fluid team collaboration, and knowledge sharing.
• Collaboration and Communication:
  • Collaborate closely with a peer in the Content team to maintain technology site operations, leveraging a shared set of content creators.
  • Build effective networks within SA and related functions, fostering partnerships with IT, corporate brand, and stakeholders.
  • Actively communicate with program team members, management, and stakeholders.
  • Oversee and collaborate with indirect resources from other SA teams for program tasks such as change and business engagement.
  • Develop strong working relationships with other groups, including brand and service providers, facilitating effective meetings and knowledge sharing.
  • Work productively in a matrix organization spread across the globe.
• Strategic Oversight and Development:
  • Stay informed about partner and client contexts in End User Technology and across EY.
  • Deliver excellence in project and people management, emphasizing agile teamwork and knowledge‑sharing.
  • Contribute to function development, including personnel, processes, and metrics.
  • Equip teams to set and achieve success measures that drive business value.
  • Establish clear processes, efficient approvals, feedback loops, and reporting for stakeholders and SA leadership.
  • Utilize feedback and analytics for data‑driven project prioritization and communication strategies.
• Integration and Vision:
  • Collaborate with SA leads and peers to ensure integration of related work plans.
  • Provide strategic vision and guidance to navigate issues and drive decisions, including championing and challenging as required.
  • Maintain a broad perspective and encourage information sharing for the benefit of overall program scope.
• Additional Information: The Content Manager will improve team processes and engagement through project challenges, including a quick pace, high stakeholder expectations, ambiguous success measures or RACI, frequent project pause / restart cycles, and evolution of the overall SA operational model to reflect dramatically increased scope. This is a non‑client facing role without chargeability requirements. Great flexibility to work from a home office with limited travel.

Skills and attributes for success

• Leadership and agility across strategic function focus areas and a portfolio of projects with varying scope
• Outstanding US English verbal and written skills, including supporting senior stakeholders and editing and approving business‑wide communication strategies and tactics
• Strategy development, including vision, consultative questioning, critical thinking, innovation and analytics
• Experience with broad and complex corporate technology estate operations
• Resource and budget management
• Ability to manage team and execute multiple tasks simultaneously
• Process honoring mindset, commitment to customer championing and continuous improvement, and attention to detail
• Familiarity with M365 Copilot, and interest in or aptitude for process automation and efficiency with AI

Qualifications

• 3-5 years of experience in a senior communications or technology program management role with user engagement and service adoption experience
• Previous project/program work in user behavior change, end‑user adoption, technology productivity, and/or Microsoft M365 products and services
• Experience managing teams within a large organization and working with cross‑functional teams and stakeholders
• Strong understanding of technology and its impact on business processes
• Remote / work‑from‑home management across locations, cultures, and time zones
• Basic proficiency in data analysis and visualization tools such as Excel, Power BI
• College degree in communications, marketing, or technology field; a communications degree preferred

What we offer

• Continuous learning: develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: we’ll provide the tools and flexibility, so you can make meaningful impact your way.
• Transformative leadership: we’ll give you insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: you’ll be embraced for who you are and empowered to use your voice to help others find theirs.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow‑up actions. Any misconduct should be reported through the EY Ethics Hotline.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.