EMEA Trading Support Specialist - Odds & Esports

GRID esports; Wrocław; Sur place; PLN 60 000 - 100 000; Plein temps

Résumé du poste

GRID esports in Wrocław is seeking a customer-focused Support Operator to assist sportsbook clients with GRID Odds products and trading-related services. You will investigate issues, respond to inquiries, and collaborate with internal teams to ensure timely resolutions.

The role requires strong communication, quick learning, and a passion for esports. You will contribute to knowledge bases and support continuous product improvement in a fast-paced environment.

Qualifications

• Experience in customer-facing roles.
• Strong attention to detail.
• Excellent written and verbal communication.
• Ability to learn new products, services, and processes quickly.
• Ability to investigate issues and gather relevant information.
• Strong problem-solving skills.
• Experience with collaborative tools like Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work in a fast-paced operational environment.
• Willingness to work shifts and weekends if required.
• Excellent English communication skills.

Responsabilités

• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services.
• Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated promptly.
• Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior.
• Gather and validate information to determine the nature and impact of customer-reported issues.
• Escalate issues to the appropriate internal teams when necessary.
• Help improve the GRID product suite based on customer feedback and defects identified.
• Log and track operational, product, and service issues.
• Continuously develop knowledge of esports, sportsbook operations, betting markets, and GRID products to enhance service quality.
• Contribute daily to our knowledge base to share knowledge with GRID employees, partners, and customers.

Connaissances

Customer-facing support

Operations

Attention to detail

Written & verbal communication

Fast learner

Issue investigation

Problem solving

Slack

G-Suite

Jira

Teams

English

Esports interest

Outils

Slack

G-Suite

Jira

Teams

Description du poste

GRID esports in Wrocław is seeking a customer-focused Support Operator to assist sportsbook clients with GRID Odds products and trading-related services. You will investigate issues, respond to inquiries, and collaborate with internal teams to ensure timely resolutions.

The role requires strong communication, quick learning, and a passion for esports. You will contribute to knowledge bases and support continuous product improvement in a fast-paced environment.