EMEA Payments Ops & API Support Specialist

Ria Money Transfer; Warszawa; Hybrid; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work mode (3 days in office)

Medical care package for employee and

Job summary

Ria Money Transfer is seeking a Payments Support Specialist EMEA to back payment operations across the EMEA region for Ria, Xe, and Dandelion. You will work with internal teams and partners to ensure smooth processing, API integrations, issue resolution, and operational excellence in a fast-paced international environment.

The role requires a Bachelor's in CS/IT/Data Science and 3+ years in API integrations or payment operations, with strong REST, XML/JSON, Zendesk, Jira, and Power BI skills,

Qualifications

• Bachelor's degree in Computer Science, IT, Data Science, or related field.
• Minimum 3 years in API integrations, technical support, or payment operations.
• Strong REST API, Web Services, XML, JSON knowledge; API testing tools experience.
• Experience in Fintech/Banking/Payments is a plus; excellent English and Spanish.
• Knowledge of Zendesk, Jira, Power BI; basic coding in Java/Python/PHP beneficial.

Responsibilities

• Provide first-line support to partners by troubleshooting operational issues.
• Monitor payment transaction flows and identify anomalies in delivery.
• Investigate, resolve, or escalate incidents; support API integrations and onboarding.
• Develop and maintain API configs, workflows, and troubleshooting guides.
• Conduct functional/regression testing to ensure system stability.
• Collaborate with developers, product teams, and vendors; prepare status reports.

Skills

REST APIs

Web Services

XML

JSON

API testing tools

Zendesk

Jira

Power BI

English & Spanish

Programming basics (Java/Python/PHP)

Education

Bachelor's degree in Computer Science/ IT/ Data Science

Tools

Postman

SoapUI

Job description

Ria Money Transfer is seeking a Payments Support Specialist EMEA to back payment operations across the EMEA region for Ria, Xe, and Dandelion. You will work with internal teams and partners to ensure smooth processing, API integrations, issue resolution, and operational excellence in a fast-paced international environment.

The role requires a Bachelor's in CS/IT/Data Science and 3+ years in API integrations or payment operations, with strong REST, XML/JSON, Zendesk, Jira, and Power BI skills,