EMEA Customer Service Operations Leader

PPG; Wrocław; Hybrid; PLN 420,000 - 660,000; Full time

Benefits offered by this job

In-office 3 days/week

Flexible Fridays remote

Job summary

PPG seeks an experienced Senior Customer Service Operations Manager to lead a large, multifunctional team across EMEA, including Customer Support, Order Management, Pricing, and Data Management. You will foster continuous improvement and partner with regional and global stakeholders to deliver service excellence.

Based in part in Wroclaw with a hybrid model (minimum 3 days in office) and Flexible Fridays, you will shape processes, drive automation, and ensure data integrity while aligning with

Qualifications

• Bachelor's degree or equivalent; Master's a plus.
• 5+ years in leadership within Customer Service/Order Management or related.
• Experience managing large teams and complex operations.
• Fluent in English with strong communication and influencing skills.

Responsibilities

• Lead and develop a leaders and specialists team across CS, order management, pricing, reporting, and data management.
• Oversee end-to-end Customer Service operations with optimization and automation initiatives.
• Manage workload planning, resources, cross-training, and continuity across teams.
• Partner with stakeholders across EMEA and align CS activities with business priorities.
• Drive performance, monitor KPIs, SLAs, and ensure data accuracy and compliance.
• Support process transitions and continuous improvement projects.

Skills

Leadership

Stakeholder management

English fluency

People development

Strategic planning

Analytical thinking

Communication

Education

Bachelor's degree or equivalent

Master's degree a plus

Tools

MS Office

ERP

CRM

Reporting tools

Job description

PPG seeks an experienced Senior Customer Service Operations Manager to lead a large, multifunctional team across EMEA, including Customer Support, Order Management, Pricing, and Data Management. You will foster continuous improvement and partner with regional and global stakeholders to deliver service excellence.

Based in part in Wroclaw with a hybrid model (minimum 3 days in office) and Flexible Fridays, you will shape processes, drive automation, and ensure data integrity while aligning with