EMEA Complaints & Compliance Team Lead

Widex Sivantos Audiology Group; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading medical devices company in Poland seeks an experienced complaint management leader to oversee a local team and ensure compliance with regulatory standards. Candidates should have a strong background in complaint handling within regulated industries, excellent leadership and communication skills, and familiarity with complaint management systems. This role offers the opportunity to significantly impact the customer experience and drive organizational success.

Qualifications

• Experience in complaint handling within a regulated industry.
• Strong knowledge of regulatory requirements for complaint management.
• Proven leadership and communication skills.

Responsibilities

• Lead and develop a team for complaint management.
• Ensure compliant processing of complaints.
• Manage audits and inspections related to EMEA.

Skills

Complaint handling experience

Knowledge of regulatory requirements

Leadership skills

Communication skills

Structured working ability

Familiarity with complaint management systems

Job description

A leading medical devices company in Poland seeks an experienced complaint management leader to oversee a local team and ensure compliance with regulatory standards. Candidates should have a strong background in complaint handling within regulated industries, excellent leadership and communication skills, and familiarity with complaint management systems. This role offers the opportunity to significantly impact the customer experience and drive organizational success.