EMEA Benefits Operations Senior Associate

JPMorganChase; Województwo mazowieckie; On-site; PLN 80,000 - 100,000; Full time

Job summary

A leading financial services company is seeking an HR Employee Servicing Manager II to manage a team that provides essential HR solutions for employees. This role involves ensuring compliance, enhancing service delivery, and maintaining communication with various stakeholders. The ideal candidate will have over 3 years of experience in HR services or product roles, strong analytical skills, and a proven ability to drive performance outcomes. Join us to help create an inclusive and supportive workforce.

Benefits

Comprehensive health care coverage

Retirement savings plan

Employee Assistance Program

Wellness benefits

Qualifications

• 3+ years of experience in HR service or Product roles.
• 1+ years of experience in strategic or tactical planning.
• Demonstrated analytical ability with attention to detail.
• Experience giving feedback and coaching others.
• Ability to multi-task rapidly and adapt to change.

Responsibilities

• Manage team performance and provide guidance.
• Ensure adherence to policies and resolve escalations.
• Make informed business decisions as a stakeholder.
• Communicate effectively with leadership and employees.
• Identify and recommend process improvement opportunities.
• Lead functions delivering service to key customer base.

Skills

HR service or Product roles experience

Strategic and tactical planning

Analytical ability

Coaching and feedback skills

Multi-tasking in fast-paced environment

Tools

Microsoft Office suite

HR Systems

Job description

Shape your career and play a pivotal role in delivering Human Resources solutions that make a difference. Oversee impactful change readiness to support global recruiting operations.

As a HR Employee Servicing Manager II in EMEA HR Operations team, you lead a team that delivers a best in class, simplified, and personalized experience to current and former employees in support of their HR needs. You also have functional and/or location responsibilities. In delivering against these responsibilities, you adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.

Job responsibilities

• Manages team performance, leads by example, and provides guidance on procedures and best practices by using performance management resources to proactively monitor, coach, and develop employees through recognizing strong performers and managing those not meeting performance standards
• Ensures team's adherence to operating policies, procedures, legal, and compliance regulations while independently resolving escalations
• Acts as a key stakeholder in making informed business decisions using your judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments, and increased authority levels to enhance the performance of the department
• Executes on business initiatives by developing, delivering, and maintaining open communication with employees, peers, leadership team, executives, and other lines of business
• Identifies and owns end-to-end process improvement opportunities, which may include recommending solutions, supporting training development, managing process/policy changes, and partnering with change management leadership team as necessary
• Leads a key function that delivers service to a key customer base, a sensitive process area, and/or lead location efforts for co-located HR Service teams

Required qualifications, capabilities, and skills

• 3+ years of experience in HR service or Product roles or equivalent experience
• 1+ years of experience of both strategic and tactical planning for one or more business processes and/or location based responsibilities
• Demonstrated analytical ability with a track record of strong attention to detail and a high level of accuracy
• Demonstrated ability to give feedback, coach others, and follow outlined Performance Coaching process to improve performance
• Proven ability to multi-task in a fast-paced environment, quickly adapt to change, and meet deadlines

Preferred qualifications, capabilities, and skills

• 2+ years of experience leading teams preferred
• Experience and proficiency with Microsoft Office suite and/or HR Systems

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We also offer a range of benefits and programs to meet employee needs. Benefits include comprehensive health care coverage, a retirement savings plan, insurance benefits, a discount program including sportscard benefit, an Employee Assistance Program, wellness benefits and more employees may also access the company's social fund for financial support. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we are setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.