E-Commerce Excellence & Reliability Manager (Product Owner) - M/F

Wyser Sp. z o.o.; Poznań; Ibrido; PLN 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Hybrid work model

Office in Poznań

Descrizione del lavoro

Wyser Sp. z o.o. seeks an E-Commerce Operations & Reliability Manager to own day-to-day D2C store operations and ensure a smooth customer journey from browsing to refunds.

You will partner with IT, Customer Care, Supply Chain, Logistics, Marketing and external partners to identify what works and what must be fixed first. You will own end-to-end platform performance, lead incident management, and drive root-cause fixes across integrated systems, while maintaining a data-driven, compliant, and

Competenze

• 5+ years hands-on experience running e-commerce site operations / digital product support / IT-business operations in high-volume retail or consumer environment.
• Proven ability to own outcomes, work independently, and deliver structure in change.
• Experience with integrated ecosystems (e-commerce platform + OMS/WMS/ERP + payment gateways) and platform launches or major integrations.

Mansioni

• Own end-to-end operational performance of the e-commerce platform (web + mobile).
• Lead incident management for conversions, payments, checkouts, refunds, and communications.
• Run root-cause analysis and ensure fixes are delivered, not only diagnosed.
• Prioritize topics to IT with backlog, escalations, and timelines.

Conoscenze

E-commerce ops

Cross-functional collaboration

Data analysis

English fluency

Strumenti

Salesforce Commerce Cloud

Shopify Enterprise

SAP Commerce Cloud/Hybris

Monitoring/alerting tools

Descrizione del lavoro

We are looking for an E-Commerce Operations & Reliability Manager to own the day-to-day operations of the D2C online store and make sure the customer journey works end-to-end: browsing → checkout → payment → order processing → delivery → returns → refunds.

This role is the main business owner of “what is working / what is broken / what must be fixed first”, working closely with IT, Customer Care, Supply Chain, Logistics, Marketing and external partners.

What you will do

• Own the end-to-end operational performance of the e-commerce platform (web + mobile)
• Lead incident management (conversion drops, payment errors, checkout issues, refund delays, communication issues)
• Run root cause analysis and make sure fixes are delivered (not only diagnosed)
• Be the single point of contact to prioritize and push topics to IT (backlog, escalations, timelines, quality)
• Understand data/integration flows (e.g., Shopify + BaseLinker + payments + carriers/warehouse) and find where data breaks
• Coordinate release readiness: basic testing, pre/post deployment checks, operational checklists
• Work closely with Customer Care and use NPS signals as an early-warning system
• Support compliance awareness (e.g., when to involve Legal / GDPR topics)

What we are looking for

• 5+ years’ hands-on experience running e-commerce site operations / digital product support / IT-business operations in a high-volume retail or consumer environment, with proven ability to own outcomes, work independently, and deliver structure in change.
• Strong track record working across integrated ecosystems (e-commerce platform + OMS/WMS/ERP + payment gateways), understanding end-to-end data and order flows, and taking part in a platform launch, replatforming or major enterprise integration (highly preferred).
• Practical operational knowledge of enterprise e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud/Hybris, Adobe Commerce/Magento, Shopify Enterprise) and the tools used to run them day-to-day
• Comfortable using monitoring and performance/error tracking tools to spot issues early, assess business impact, and drive root-cause fixes.
• Process-driven and detail-oriented: strong focus on SLAs, SOPs, release readiness/UAT discipline, and operational governance while still being able to prioritize fast and execute under pressure (peaks, campaigns, launch).
• Excellent analytical skills and strong stakeholder management across IT, ops, marketing, warehouse, customer care and partners
• Customer-first mindset focused on removing friction across the full journey (browse → checkout → delivery → returns/refunds).
• Fluent English.

Offer:

• Opportunity to shape processes and ways of working in a complex organisation where you will need to build structure from scratch.
• Large-scale role in an international environment.
• Employment contract + annual bonus.
• Hybrid model 50/50 (office in Poznań).

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