Director of Operations

admindagency; Kraków; Hybrid; PLN 260,000 - 380,000; Full time

Benefits offered by this job

Private healthcare (Luxmed)

Multisport card

Group life insurance (Allianz)

Ask Henry personal assistant

Job summary

Admind Branding & Communications seeks an experienced Head of Operations to standardise and optimise utilisation, capacity, and data governance across Kraków, Warsaw, and remote teams. You will own capacity planning, drive automation initiatives, and lead a small operations team, partnering with the CEO to deliver EBITDA growth.

You will implement data intelligence models, deploy tools across Client Service and Delivery, and report monthly on performance and insights.

Qualifications

• 8+ years of operations management experience in creative/marketing/services
• Proven track record of owning utilisa­tion, capacity planning and EBITDA-impacting decisions
• Experience leading cross-functional operational teams
• Ability to build data intelligence models and reporting frameworks
• Fluent in project management and resource planning tools (Scoro, HubSpot, or equivalent)
• Fluent in English and AI/automation literacy

Responsibilities

• Set and enforce operational standards across the agency – utilisation, billability, capacity, and data governance
• Own the weekly resource allocation meeting with full decision authority
• Build and maintain capacity planning and data intelligence model (Scoro-driven)
• Deploy operational tools into Client Service and Delivery workflows
• Report operational performance and data insights to the CEO monthly
• Drive the AI/automation roadmap with Systems & Automation Specialist
• Challenge staffing decisions with data to protect EBITDA
• Manage and develop a team of 3–4 FTEs in Operations
• Establish the agency's single source of truth for utilisation, margin, and capacity data
• Lead the Implementation Roadmap: Foundation, Standardisation + Early Automation, Acceleration

Skills

Resource utilization

Capacity planning

Data governance

Data intelligence models

Reporting frameworks

Project management tools

English fluency

AI/automation literacy

Tools

Scoro

HubSpot

Job description

Location: Kraków, Warsaw or remote (Poland)

Join Admind Branding & Communications, the largest global branding agency in Poland. As a certified B Corp, we're all about creating branding experiences that not only transform organizations, such as ABB, UBS, Syngenta, Acceleron, and Hitachi, but also make a positive impact on the world.

At Admind you'll be working alongside more than 200 creative experts from over 15 countries. You'll become part of an international community that specializes in design and branding strategy, where diversity, equity, and inclusion are valued part of the experience.

We work in a supportive feedback culture, where regular, honest conversations help you feel confident, stay aligned, and continue growing. You'll have the chance to help us use conscious branding to become a force for good, making a real difference for the environment, our employees, and society as a whole.

Come and make an impact with us!

What you will do:

• Set and enforce operational standards across the agency - utilisation, billability, capacity, and data governance

• Own the weekly resource allocation meeting with full decision authority, not coordination

• Build and maintain the capacity planning and data intelligence model (Scoro-driven)

• Deploy operational tools and solutions into Client Service and Delivery workflows

• Report operational performance and data insights to the CEO on a monthly basis

• Drive the AI/automation roadmap in partnership with the Systems & Automation Specialist

• Challenge inefficient staffing and scoping decisions with data, ensuring EBITDA contribution

• Manage and develop a team of 3-4 FTEs within the Operations function

• Establish the agency's single source of truth for utilisation, margin, and capacity data

• Lead the Implementation Roadmap across three phases: Foundation (months 1-3), Standardisation + Early Automation (months 3-6), and Acceleration (months 6-12)

We look forward to working together if:

• You have 8+ years of experience in operations management, ideally within a creative, marketing, or similar services agency

• You have proven track record of owning resource utilisation, capacity planning, and EBITDA-impacting decisions

• You have experience managing and leading cross-functional operational teams

• You have the ability to build data intelligence models and reporting frameworks

• You are fluent in project management and resource planning tools (Scoro, HubSpot, or equivalent)

• You are fluent in English

• You have AI/automation literacy - ability to lead the deployment of agentic tools across agency functions

Our offer:

• Feel Good, Do Good: Private healthcare (Luxmed), Multisport card, group life insurance (Allianz), Ask Henry - a personal assistant service to help with everyday tasks

• Learn & Grow: Knowledge-sharing sessions, access to e-learning platform, possibility to join mentoring program, English classes

• Balance That Works: Hybrid model in Kraków and Warsaw, remote work in other locations (in Poland)

• Be Yourself, Belong: Inclusive culture where you can be your authentic self, a team that values different perspectives and backgrounds

• Eat, Laugh, Celebrate: Daily breakfasts and twice a week lunches in the office, occasional company events

  Admind is an Equal Opportunity Employer committed to supporting, inspiring, and respecting all individuals regardless of race, religion, nationality, medical condition, gender identity, or sexual orientation or expression, among other characteristics. We are dedicated to creating an inclusive workplace environment that celebrates the diversity of our employees and candidates.

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