Senior Delivery Manager

EPAM Systems, Inc.; Kraków; Hybrid; PLN 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Employee Stock Purchase Plan

Relocation opportunities

English classes

Job summary

EPAM Systems, Inc. in Kraków seeks a Senior Delivery Manager to own the engagement lifecycle from qualification to delivery and value realization.

You will serve as the primary bridge between Sales, Delivery, Solutions and client leadership, shaping large-scale engagements with full P&L accountability. You will lead presales, govern delivery, and drive AI-enabled improvements, managing a team of delivery managers and tech leads while maintaining strong C-level relationships and ensuring quality,

Qualifications

• 8+ years in IT services, consulting, or digital delivery with hands-on technology background.
• Hands-on AI in delivery—delivering AI-based solutions or driving AI adoption across the SDLC.
• Full ownership—not just coordination—of mid- to large-scale engagements (40–50+ FTE and $5M+ contract value).
• Direct ownership of RFP/RFI responses and proposal development across complex, multi-stream deliveries.
• Strong English proficiency (minimum B2+; preferably C1).

Responsibilities

• Own the engagement lifecycle end-to-end from qualification through delivery and stabilization with full P&L accountability.
• Build trusted relationships with C-level executives and senior client stakeholders; lead governance and escalations.
• Lead presales engagements and own RFP/RFI responses with Sales and Solution Architects.
• Oversee deal-to-delivery transition ensuring SOWs and delivery plans are executable.
• Manage and grow a team of Delivery/Program Managers and Tech Leads.
• Establish data-driven delivery governance, KPIs, risk mitigation, and change control.
• Drive AI adoption across delivery teams to improve SDLC efficiency and competitive proposals.

Skills

Leadership

Delivery governance

Pre-sales

RFP/RFI responses

P&L ownership

C-level engagement

AI delivery

Solution architecture awareness

English proficiency

Job description

Join our team as a Senior Delivery Manager and take end-to-end ownership of client engagements, from opportunity qualification through delivery execution and value realization. Acting as the primary link between Sales, Delivery, Solutions, and client leadership, you will turn commercial commitments into high-quality execution, long-term client partnerships, and sustainable account growth.This role is suited to a senior delivery leader who can combine commercial ownership, executive client engagement, hands-on delivery governance, and technology fluency. It offers the opportunity to shape large-scale engagements, influence account growth, and drive AI-enabled delivery improvements across complex client environments.ResponsibilitiesOwn the engagement lifecycle end-to-end — from opportunity qualification through delivery execution and stabilization — with full ownership of outcomes and P&L (revenue and profitability)Build trusted relationships with C-level executives (e.g., CTO, CIO), VPs or senior client stakeholders; lead governance, expectation management, and escalationsLead presales engagements and own RFP/RFI responses, partnering with Sales and Solution Architects to shape the engagement model, delivery approach, and feasibilityLead the deal-to-delivery transition, ensuring SOWs, commercial agreements and delivery plans are aligned and executableManage and grow a team of Delivery/Program Managers and Tech Leads — scaling from leading a single delivery team to overseeing a group of managersEstablish data-driven delivery governance (KPIs, reporting, escalation paths), mitigate risk and manage scope and commercial evolutionDrive AI adoption across delivery teams to improve SDLC efficiency and translate AI-driven gains into competitive RFP and proposal narrativesOversee architecture governance, ensuring proposed solutions are reviewed, aligned with client requirements and constraints, and meet established quality standardsRequirementsMinimum 8 years in IT services, consulting, or digital delivery, with a hands-on technology background (software engineering, solution architecture, or technology consulting) and visible technical focus in your management track record; technical certifications are a plusPractical, hands-on experience with AI in delivery — delivering AI-based solutions or driving AI adoption across the SDLC — with a native-AI mindset that strengthens RFP and proposal competitivenessFull ownership — not coordination — of mid- or large-scale engagements delivery, typically 40–50+ FTE and $5M+ in contract value, including full P&L accountability; experience scaling from leading one delivery team to managing a group of managersProven leadership — not support — in client engagement, delivery management and pre-sales — including direct ownership of RFP/RFI responses and proposal development — across complex, multi-stream deliveryFull ownership of MSAs, SOWs, commercial models, and delivery approaches, including scope, margin, and change management; experience with fixed-price or outcome-based models is very much desirableDirect, regular engagement with C-level/VP (or senior B-track) client stakeholders; strong commercial negotiation, CSAT ownership, and an account-growth mindset. From first handshake with the client to scaled deliveryEngagement governance, delivery orchestration and structured escalation management, with systems thinking that connects sales, delivery, and operationsWorking knowledge of solution architecture fundamentals and software engineering best practices (code quality, CI/CD, testing, tooling, architecture governance)Basic awareness of security and compliance standards relevant to IT delivery (data privacy, ISO/ITIL-aligned practices)Excellent written and spoken English (B2+ as minimum, preferably C1+)We offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.