Digital Workplace Senior Technical Engineer

Roche; Poznań; On-site; PLN 303,000 - 432,000; Full time

Job summary

Roche is seeking a Digital Workplace Senior Technical Engineer to join the Digital Workplace Core Engineering Team. You will lead design, implementation and support of Digital Workplace solutions focused on M365, collaborating with global partners to serve 150,000+ users.

The role requires a strong technical background, AI-enabled workplace improvements, and a M365 Administrator certification. English fluency and extensive cloud experience are essential for success.

Qualifications

• Certified M365 administrator with hands-on experience.
• 8+ years of system administration on email and cloud services.
• Fluent English spoken.

Responsibilities

• Lead design, implementation and support of Digital Workplace solutions using M365 and other modern technologies.
• Act as SME for digital workplace technologies, providing guidance and support to users and stakeholders.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Ensure seamless integration of digital tools to enhance productivity and collaboration across IT areas.
• Manage and optimize M365 environments, ensuring security, scalability and reliability.
• Proactively identify issues and implement preventative measures to maintain system integrity.
• Leverage AI to enhance digital workplace solutions and user experience.
• Use AI to analyze data and provide insights for improving workplace performance.
• Explore and integrate AI capabilities in collaboration tools to boost communication and productivity.
• 3rd level incident escalation and request management.
• Document solutions and processes; create clear documentation for future use.
• Mentor junior team members and foster continuous learning.

Skills

Fluent English

M365 administration

Cloud services management

AI in workplace

Education

M365 Certification

8+ years IT experience

Tools

Fortimail

ProofPoint

ServiceNow

Python

PowerShell

JavaScript

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Digital Workplace Senior Technical Engineer in the Digital Workplace Core Engineering Team, part of the Digital Workplace organization in Roche Digital Technology IT global organization, you will join a team of experts in technology working to provide tools and technologies that are connecting more than 150.000 users, enabling them to work and collaborate efficiently.

In collaboration with local and global Business Partners and Stakeholders, you will be providing technical consultancy to clients and affiliates across all divisions and locations at Roche, providing solutions to our Digital Workplace with state of the art technology in a modern and collaborative environment.

We believe in fostering a workplace that promotes growth, collaboration, and innovation. As a leader in the industry, we are committed to creating a digital environment that empowers our employees and enhances productivity. Join us and be a part of a team that values creativity, excellence, and a forward-thinking mindset.

The ideal candidate possesses a strong technical background, a passion for enhancing the employee digital experience, and a certification as a M365 Administrator. This role will be pivotal in designing, implementing, and managing digital solutions that support our dynamic workforce.

Job Responsibilities:

• Lead the design, implementation, and support of our Digital Workplace solutions using M365 and other modern digital technologies
• Act as a subject matter expert for digital workplace technologies, providing guidance, technical consultancy and support to users and stakeholders
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
• Ensure seamless integration of digital tools and platforms to enhance productivity and collaboration in partnership with other IT areas
• Manage and optimize M365 environments, ensuring security, scalability, and reliability
• Proactively identify and address potential issues, implementing preventative measures to maintain system integrity
• Leverage Artificial Intelligence to enhance digital workplace solutions and improve user experience
• Utilize AI technologies to analyze data and provide actionable insights for optimizing workplace performance
• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity
• Explore and integrate AI capabilities in collaboration tools to enhance communication and productivity
• 3rd level Business Critical incidents and requests. Escalation management
• Document solutions and processes: Create clear and concise documentation to guide future use and maintenance
• Mentor and provide guidance to junior team members, fostering a culture of continuous learning and improvement

Qualifications:

Education / Experience

• Certified M365 with hands-on experience managing M365 environments
• More than 8 years of experience in system administration on email and cloud services
• Fluent English spoken

Technical / Business Skills

• Understanding of the standard email protocols, authentication methods and networking basics (SMTP, IMAP, SPF, DKIM, DMARC,TCP/IP, DNS, etc)
• Strong hands-on technical skills, and working experience with infrastructure technologies and business applications
• Strong understanding of modern workplace technologies

Additional Qualifications

• Experience in Email Transport through Secure Email Gateways ( Fortimail, ProofPoint, Fast path or any other MTA)
• Experience in designing and providing solutions aligned with standards, security, validation, capacity and high availability to fulfill complex business needs while identifying associated risks
• Experience with AI technologies and their application in digital workplace solutions and knowledge of machine learning, natural language processing, and AI-driven automation tools
• Knowledge in ServiceNow or another ITSM solution based on ITIL processes
• Experience with Scripting against API with languages like: Python, javascript or Powershell
• Speaking other languages is welcome
• Google Workspace administration

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Madrid. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.