Digital Account Supervisor | eMerchandising | FMCG

eStoreLabs; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A data-driven eCommerce company in Warsaw is seeking an experienced leader to manage a team and execute e-commerce strategies. The role requires at least 5 years in eCommerce and team management experience. You will focus on client relationships and driving online sales. The company offers a hybrid work system, training opportunities, and various benefits including a yearly bonus. Join a supportive culture and enjoy a vibrant work atmosphere.

Benefits

MultiSport

Private Medical Care

Life insurance

Yearly performance bonus

Great atmosphere

Company events

Hybrid work system

Delicious coffee

Qualifications

• Minimum 3 years of team management experience with teams of at least 5 people.
• Minimum 5 years of experience in eCommerce, particularly in eMerchandising.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Lead team to meet objectives, budgets, and maintain client satisfaction.
• Build long-term client relationships through business analysis.
• Execute e-commerce strategies to enhance user experience and online sales.
• Manage team performance, ensuring high-quality task delivery.
• Provide training and feedback to team members.
• Monitor and manage regional budget and profitability.

Skills

Leadership

Ecommerce experience

Advanced English (C1)

Experience in FMCG

Strategic thinking

Client relationship management

Organizational skills

Communication skills

Budget management

Conflict resolution

Adaptability

Job description

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

Requirements

• Passionate leader with min. 3 years of team management experience (min. 5 people in the team)
• min. 5 years of experience in ecommerce (especially in the product eMerchandising on eRetailers pages), deep understanding of the industry
• Advanced English level - min. C1
• Experience and knowledge of the FMCG industry
• Ambitious individual with a business-oriented, strategic approach
• Experience working for a digital agency will be a big plus
• Experienced in working with various (preferably international) clients and ability to build long-term relationships with them
• Strong organisational skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment
• Excellent written and verbal communication skills, with the ability to effectively communicate with clients, team members, and other stakeholders, as well as present findings and recommendations in a clear and compelling manner
• Experience in budget management, P&L reports
• Assertiveness, the ability to resolve conflict situations and make difficult decisions
• Flexibility and adaptability to quickly respond to changing market dynamics, technology trends, and business requirements in the rapidly evolving digital landscape

Responsibilities

• The role combines operational, account management and team management activities. The mission of this position is to lead and inspire the team to achieve desired objectives, budgets, and quality and maintain high client satisfaction
• Building long-term relationships with clients by extensive analysis and understanding of their business needs, and continuously improving the overall client experience
• Develop and execute e-commerce strategies for clients to drive online sales, enhance user experience, and achieve business objectives. Presenting creative, innovative ideas and discovering new clients’ needs
• Managing a market-dedicated team and supervision of their scope, performance and KPIs, maintaining on‑time and high-quality task delivery within the desired budget, and task allocation
• Day‑to‑day analysis of team efficiency and ability to recognise and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, providing feedback and performance review, and encouraging professional growth
• Monitor and manage the regional budget, ensuring profitability and alignment with P&L objectives.
• Collaborate with internal stakeholders to optimise processes and improve service delivery.
• Identify opportunities for business growth within the existing client portfolio.
• Provide regular reporting and insights on team performance, client satisfaction, and financial metrics.

We Offer

• Employment contract or B2B
• Development and training in Digital
• Choice of benefits (MultiSport, Private Medical Care, Life insurance)
• Great atmosphere and inspiring international environment without rigid corporate rules
• Supportive culture based on trust and open communication
• Lots of unforgettable company events and integrations 🙂
• Office in the city centre of Warsaw - just next to the metro station
• Hybrid work system (3 days from the office, 2 days remote)
• Yearly performance bonus or salary raise
• Charity initiatives
• Video games at work
• Snack drawer and delicious coffee

Recruitment Process

• Step 1 Analysis of received applications (CVs) - at this stage, we will select the CVs which will cover most of the features we indicated in the offer, and then contact selected candidates
• Step 2: Recruitment interview with HR person
• Step 3: Recruitment interview with a direct manager
• Step 4: Preparing and presenting the recruitment task