Digital Account Director | eCommerce

eStoreLabs; Łódź; Hybrid; PLN 209,000 - 273,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life Insurance

Professional development

Team events and offsites

Modern Warsaw office near metro

Job summary

eStoreLabs in Warsaw is seeking a passionate, business‑oriented leader to oversee a dedicated part of the business and coach a team of 5–7 professionals to deliver high‑quality ecommerce projects. You will develop strategic ecommerce plans for international clients, build long‑term relationships, and support the sales team with insightful pitches and competitive proposals.

We offer an employment contract with a salary range of 18,700–24,500 PLN gross per month, a hybrid work model (3 days in the

Qualifications

• 5+ years supervising / leading teams (5–7 people)
• 5+ years experience in eCommerce
• Experience in project management & working with eRetailers (Amazon)
• Experience with international clients and building long-term relationships
• Experience in strategic business consulting
• Understanding of budgeting, reporting and P&L
• Fluent English (C1)

Responsibilities

• Manage a dedicated part of the business from an operational point of view
• Lead and coach the team to deliver high-quality projects
• Create strategies and act as advisor in ecommerce development for clients and team
• Build long-term client relationships with regular business reviews and KPI reporting
• Support the sales team with information for pitches
• Generate innovative ideas to run and grow the business
• Analyze team efficiency daily and drive improvements in people and processes
• Mentor and develop team members, provide feedback and performance reviews
• Manage project budgets and P&L and report to the board
• Oversee client accounts and continuously improve client experience
• Ensure projects are profitable and growing

Skills

Team management

eCommerce

Project management

Client relations

Budgeting

P&L

English proficiency

Leadership development

Strategic consulting

Job description

We are eStoreLabs, a data-driven eCommerce powerhouse with strategic advisory capabilities. As an agile-oriented eCommerce company, we serve global enterprises and help build online sales for brands. We provide measurable results through performance-based custom strategies tailored to your needs. We are passionate about helping businesses grow faster and more efficiently. Our team of experts is creative, highly professional, and accountable. And they have only one goal: to supercharge clients' brands and help them acquire and retain customers.

Requirements

• Passionate, ambitious individual with a business-oriented, strategic approach
• Min. 5 years of supervising / team management experience (min 5-7 people team), passion and desire to develop leadership skills
• At least 5 years of experience in eCommerce
• Experienced in project management & working with eRetailers (especially Amazon)
• Experienced in working with various, international clients on various projects and ability to build long-term relationships with clients
• Experience in strategic business consulting
• Understanding of budgeting, reporting and P&L
• Fluency in English - at least C1 level

Responsibilities

• Manage a dedicated part of the business from an operational point of view
• Managing a team - coaching and mentoring them to deliver high quality projects
• Creating strategy and being an advisor in the field of ecommerce development to the clients and the team
• Building long-term relationships with clients by extensive analyse and understanding of their business needs, evaluation and development of the client (like business reviews and reporting on the KPI's), improving continuously the overall client experience
• Support the sales team with info and input for pitches
• Coming up with innovative ideas to run the business and also execute them
• Day-to-day analyse of team efficiency and ability to recognize and deliver improvements to people and processes
• Serving as a role model and knowledge expert, training and developing people within the team, provide feedback and performance review, encourage to professional growth
• Manage the budgets and P&L of the projects and report on them to the board
• Leading client accounts with overall responsibility for the client agency relationship and continuously improving the overall client experience
• Making sure the projects are profitable and are growing

We Offer

• Employment contract, with a salary in the range of 18 700 - 24 500 PLN gross
• Regular performance-based reviews and clear opportunities for rapid salary growth and advancement
• Continuous professional development, including access to advanced training and upskilling in Digital and eCommerce
• A flexible benefits package, allowing you to choose from options such as MultiSport, private medical care, and life insurance
• A vibrant company culture enriched with well-curated events, team offsites, and networking opportunities
• A modern office located in the heart of Warsaw, conveniently situated next to a metro station
• A hybrid work model that balances in-office collaboration (3 days per week) with remote flexibility (2 days per week)