Deskside Lead

N Consulting Limited; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

N Consulting Limited is seeking a Deskside Lead in Warsaw, Poland. This role involves hands-on IT support for laptops, desktops, printers, and various devices within the Pharma IT domain.

The ideal candidate will provide basic L1 support and manage assets while ensuring compliance with processes. Knowledge of Pharma IT is essential for this position, along with the ability to participate in daily and weekly status reviews.

Qualifications

• Hands-on support for laptops, desktops, and printers.
• L1 basic support for plant-based devices.
• Experience in device management and asset management.

Responsibilities

• Provide support within working hours for IT devices.
• Manage and ensure compliance with processes.
• Participate in regular status reviews and reporting.

Skills

Pharma IT knowledge

Basic device management

L1 support

Asset management

Process compliance

Tools

Commvault

Fortinet Firewall

AWS S3

Chromeleon

Job description

# Deskside Lead at N Consulting LtdRole : Deskside leadLocation : Poland (Warsaw)Complete work from office-5 days**Pharma IT domain mandatory****Job Description:**• Hands and feet support for all laptops/ desktops/printers and VC• L1 basic support for plant-based devices: biometric, server, Network, HMI and other manufacturing devices• Basic Support of non-network-based systems/apps. (Password reset etc.)• Device Management (End User/ Server/ Network and Engineering of in plant devices• Asset Management• Backup – Monthly activity on Non network devices• SOP/ Process Compliance, Validation and Qualification, QMS event management • Knowing about Pharma IT is a must.• Working in Pharma company would be advantage .• Complete and or participate in regular daily, weekly Status reviews, reporting, administrative tasks, and general project management. Support Window: 8AM to 5 PM local Time ( Poland).On Call support for outside this window for P1/P2 incidents. As well as below details requires:**The below 6 Servers would be part of the scope for services:**1. Active Directory – Tenshi ADC2. Backup Server with Commvault Application - (Backup, Print & File Server) – Connected to 2 no’s of NAS & Second copy to AWS S33. Chromeleon Application4. Chromeleon Data base5. Serialization Production6. Serialization Quality Network /Firewall/Switches7. Firewall – 1 no (Fortinet 100E)8. Router – 2 ILL (ISP routers)9. L3 & L2 Switches – 2 L3 & 10 L2 Switches10. Wireless Access Points with Controller (Aruba) -24 nos (2 Controllers)