Delivery & Support Director (Remote)

HealthCare Information Management, Inc.; Poland; Remote; PLN 616,000 - 728,000; Full time

Benefits offered by this job

Health Plan

Retirement Plan

Life Insurance

Work From Home

Job summary

HealthCare Information Management, Inc. seeks a Senior Director of Delivery & Support to own implementation, configuration, and ongoing support of HCIM's product offerings.

This leader builds scalable operations, structures work, and coaches a small technical team to deliver consistently while reducing friction through better processes and tooling. The role sits on the Senior Leadership Team with travel up to 10% and a remote, home-based office.

Qualifications

• 10+ years in technical delivery, professional services, implementation, or management consulting within enterprise B2B SaaS.
• Healthcare or healthcare-adjacent experience including payer/provider sides.
• SQL fluency strongly preferred; RPA or low-code automation desirable.

Responsibilities

• Own end-to-end delivery for every client after signature: standing up product offerings, extending them as client needs evolve, ad-hoc projects, “hyper-care”, and ongoing support.
• Lead, manage, and develop a three-person implementation, automation engineering, and support team through performance management, coaching, hiring, capability development, and day-to-day direction.
• Run the team's operating cadence (stand-ups, weekly meetings, and retros) and build the systems that make status visible without manual chasing.
• Partner with Sales before the contract is signed: join client conversations and demos where it helps, maintain clean handoffs, and own when implementations start.
• Own production stability and operational excellence: incident response, root cause analysis, prevention of recurring issues, and knowledge management.

Skills

10+ years experience

Healthcare domain

SQL fluency

End-to-end delivery ownership

Leadership of delivery team

Ability to coach and upskill

Stakeholder management

Technical conversation with engineers

Experience with AI tools (Claude, Chat

Tools

HubSpot

Jira

Job description

HealthCare Information Management, Inc. seeks a Senior Director of Delivery & Support to own implementation, configuration, and ongoing support of HCIM's product offerings.

This leader builds scalable operations, structures work, and coaches a small technical team to deliver consistently while reducing friction through better processes and tooling. The role sits on the Senior Leadership Team with travel up to 10% and a remote, home-based office.