Debt Recovery Officer with Romanian

Pactus.eu; Wrocław; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

LuxMed healthcare

Remote workstation budget

On-site breakfasts

Team trips to lakeside resort

Job summary

Pactus.eu is seeking a proactive Debt Recovery Team member in Wroclaw to secure client liquidity through amicable negotiations. You will assess payment arrears, verify contracts, and tailor repayment plans while maintaining detailed CRM records. Training and coaching to sharpen negotiation skills are provided.

The role emphasizes strong communication in Polish, English (B1), and Romanian, with on-site work and team activities. LuxMed healthcare and a workstation budget are among the perks.

Qualifications

• Experience with customer service via phone is beneficial.
• Polish, Romanian and English (B1) are preferred.
• Proficiency in CRM systems and Microsoft Excel.

Responsibilities

• Contact clients by phone to negotiate amicable debt repayment plans.
• Verify contracts and review cases reported by clients.
• Diagnose the financial situation of callers and identify arrears causes.
• Maintain and update contact details in the CRM system.
• Document progress of conversations and report actions in CRM.
• Collaborate with other departments and participate in training and coaching.

Skills

Phone support

Polish language

Romanian language

English (B1)

Interpersonal skills

Analytical thinking

Tools

CRM systems

Microsoft Excel

Job description

We are looking for an assertive and communicative person to join our Debt Recovery Team. Your main goal will be to secure the financial liquidity of our clients in the TSL sector through effective amicable negotiations. By creatively solving financial disputes, you will directly help transport companies grow and maintain stability. If you thrive in a dynamic environment and want to develop your negotiation skills alongside experts, this is the place for you!

Your role in the team:

• contacting clients, providing telephone service for amicable debt collection, and creatively negotiating repayment plans tailored to the client's capabilities.
• verifying contracts and handling cases reported by clients to ensure smooth operations.
• diagnosing the financial situation of the callers and identifying the root causes of their payment arrears.
• managing our database by systematically verifying and updating contact details.
• reporting your actions and carefully documenting the progress of all conversations in CRM systems.
• cooperating with other departments, analyzing results during briefings, and improving your sales and negotiation skills through regular training and coaching.

Essential skills:

• Experience: nice to have the experience with customer service via phone calls.
• Language: fluent Romanian, English (min. B1), Polish.
• Tool Pro: CRM systems, Microsoft Excel
• Soft skills: highly developed interpersonal and communication skills, assertiveness in decision-making, excellent diction, stress resistance, and an analytical approach to finding creative solutions.

What’s in it for you:

• private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• budget for remote workstation equipment and gift vouchers.
• on-site buffet breakfasts prepared fresh daily.
• team-building and family trips to a private lakeside resort.