Debt Recovery Officer with Romanian

Pactus.eu; Wrocław; On-site; PLN 108,000 - 144,000; Full time

Benefits offered by this job

LuxMed healthcare

Remote workstation budget

Buffet breakfasts on-site

Team-building trips

Multisport card subsidy

Job summary

Pactus.eu is seeking a proactive Debt Recovery Team member in Poland to securely improve clients' liquidity through amicable negotiations. You will contact clients by phone, verify contracts, and analyze payment arrears to tailor effective repayment plans.

The role emphasizes CRM data integrity, reporting, and collaboration with other departments. Fluency in Romanian, Polish, and English (B1) is valued, with a focus on dynamic problem solving and communication.

Qualifications

• Experience with customer service via phone calls is a plus.
• Fluent Romanian, English (min. B1), Polish are required or preferred.
• Proficiency with CRM systems and Microsoft Excel is expected.

Responsibilities

• Contacting clients, providing telephone service for amicable debt collection, and negotiating repayment plans tailored to the client's capabilities.
• Verifying contracts and handling cases reported by clients to ensure smooth operations.
• Diagnosing the financial situation of the callers and identifying the root causes of their payment arrears.
• Managing our database by verifying and updating contact details.
• Reporting actions and documenting progress of conversations in CRM systems.
• Cooperating with other departments, analyzing results during briefings, and improving sales and negotiation skills through training.

Skills

Phone support experience

Romanian

English (B1)

Polish

Tools

CRM systems

Microsoft Excel

Job description

Are we looking for you?

We are looking for an assertive and communicative person to join our Debt Recovery Team. Your main goal will be to secure the financial liquidity of our clients in the TSL sector through effective amicable negotiations. By creatively solving financial disputes, you will directly help transport companies grow and maintain stability. If you thrive in a dynamic environment and want to develop your negotiation skills alongside experts, this is the place for you!

Your role in the team:

• contacting clients, providing telephone service for amicable debt collection, and creatively negotiating repayment plans tailored to the client's capabilities.
• verifying contracts and handling cases reported by clients to ensure smooth operations.
• diagnosing the financial situation of the callers and identifying the root causes of their payment arrears.
• managing our database by systematically verifying and updating contact details.
• reporting your actions and carefully documenting the progress of all conversations in CRM systems.
• cooperating with other departments, analyzing results during briefings, and improving your sales and negotiation skills through regular training and coaching.

Essential skills:

• Experience: nice to have the experience with customer service via phone calls.
• Language: fluent Romanian, English (min. B1), Polish.
• Tool Pro: CRM systems, Microsoft Excel
• Soft skills: highly developed interpersonal and communication skills, assertiveness in decision-making, excellent diction, stress resistance, and an analytical approach to finding creative solutions.

What’s in it for you:

• private LuxMed healthcare, free preventive check-ups, spine-relieving massages.
• budget for remote workstation equipment and gift vouchers.
• on-site buffet breakfasts prepared fresh daily.
• team-building and family trips to a private lakeside resort.
• subsidy for a Multisport card.