DCU EMEA Team Lead

Widex Sivantos Audiology Group; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading medical devices company in Poland seeks an experienced complaint management leader to oversee a local team and ensure compliance with regulatory standards. Candidates should have a strong background in complaint handling within regulated industries, excellent leadership and communication skills, and familiarity with complaint management systems. This role offers the opportunity to significantly impact the customer experience and drive organizational success.

Qualifications

• Experience in complaint handling within a regulated industry.
• Strong knowledge of regulatory requirements for complaint management.
• Proven leadership and communication skills.

Responsibilities

• Lead and develop a team for complaint management.
• Ensure compliant processing of complaints.
• Manage audits and inspections related to EMEA.

Skills

Complaint handling experience

Knowledge of regulatory requirements

Leadership skills

Communication skills

Structured working ability

Familiarity with complaint management systems

Job description

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

What you will do

• Lead and develop a local team of Designated Complaint unit’s, including coaching and performance management
• Ensure complaints are processed in a timely manner and in compliance with regulatory requirements (e.g., ISO 13485, FDA)
• Work closely with customer service teams to ensure a consistent approach to customer complaints
• Manage audits and inspections related to EMEA affiliates

What you bring

• Experience in complaint handling within a regulated industry (e.g., medical devices, pharmaceuticals)
• Strong knowledge of regulatory requirements for complaint management
• Proven leadership and communication skills
• Ability to work in a structured manner and ensure compliance with deadlines
• Familiar with complaint management systems / tools

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal‑opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.