DBB Process Consultant MtC (Logistics)

HEINEKEN Global Shared Services; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

HEINEKEN Kraków (HEINEKEN Global Shared Services) seeks a DBB Process Consultant MtC to support the Global Transformation program, focusing on safeguarding the DBB template and driving continuous improvements across Market to Cash. You will work with affiliates and internal Functions to ensure conformance and effective change management.

The role requires 3–5 years in a similar international environment, strong process design, and deep logistics expertise.

Qualifications

• Experience in business process design and modelling techniques and tools.
• Strong consultancy skills with critical thinking when required.
• Ability to communicate complex topics clearly to diverse stakeholders.
• Deep expertise in logistics: sales order management, transport, delivery, and returns.

Responsibilities

• Defining, maintaining, and governing the global process template.
• Validating process designs and conforming to standard processes.
• Translating process standards into solutions across S4Hana and business platforms.
• Proposing redesigns of existing processes and designing new processes/functionalities.
• Creating and updating procedures and manuals for S4Hana and business platforms.
• Facilitating process change requests and temporary derogations.
• Analyzing impact of requested functional changes and advising stakeholders.
• Introducing new functionalities and retrofitting changes to affiliates.
• Guiding affiliates to follow standard processes and supporting UAT coordination.
• Evaluating impact of new capabilities on the global template.
• Collaborating with Functions and Reference Groups to assess improvement potential.
• Proposing, implementing, and monitoring KPIs; driving continuous improvements.
• Supporting change management to ensure adoption of changes.

Skills

Process design

Consultancy

Stakeholder communication

Logistics

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Join HEINEKEN's largest Transformational Program, the Digital Backbone (DBB) is HEINEKENs new technology landscape, consisting out of two layers: the Digital CORE - one single lean ERP that will record all our financial & primary transactions in a standardized way and the Business Platforms - industry standard solutions that will be seamlessly integrated into the Digital CORE. Together, these two layers cover all end-to-end functionalities in our business.

The DBB Standing Organization (SO) is the team responsible for supporting our Operating Companies in their day‑to‑day activities after the DBB solution has gone live.

The DBB Process Consultant MtC is part of the cross-functional business support organization within Market to Cash stream responsible for safeguarding of the DBB template and ways of working. This includes assessing and retrofitting template changes into existing processes. The role provides functional and process-related support to DBB key users, ensuring consistent and correct application of the DBB template within the MtC scope. The consultant actively drives conformance to the template ways of working while identifying and implementing continuous improvements.

Your Responsibilities Would Include

• defining, maintaining, and governing the global process template
• validating process designs and ensuring conformance/alignment with standard processes
• translating process standards into solutions across S4Hana and business platforms
• proposing redesigns of existing processes and designing new processes/advanced functionalities based on improvement opportunities and stakeholder input
• creating and updating procedures and manuals for S4Hana and business platforms that detail processes and serve as a basis for work execution
• facilitating process change requests and temporary derogations
• analysing the impact of requested functional changes and advising stakeholders
• introducing and rolling out new functionalities (retrofit template changes to live affiliates) and assessing business implications
• guiding affiliates to follow standard processes and supporting UAT coordination
• evaluating the impact of new capabilities on the current global template
• collaborating with Functions and Reference Groups (selected affiliates) to assess improvement potential
• proposing, implementing, and monitoring measurable KPIs; driving continuous improvement initiatives based on KPI results
• supporting effective change management to ensure adoption of process and capability changes, including engaging stakeholders, creating awareness and urgency, incorporating change management activities into program plans, and addressing cultural sensitivities.

You Are a Good Candidate If You

• bring 3–5 years of experience in a similar role within a complex international environment and/or the FMCG industry
• have experience in business process design and modelling techniques and tools
• communicate complex topics clearly and effectively to diverse stakeholders
• demonstrate strong consultancy skills and show critical thinking when required
• possess deep expertise in logistics, including sales order management, handling of sales orders (allocation, picking, loading), transport management, delivery to customer, unloading at the warehouse, route settlement, and returnable product management.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.