Data Analyst

Solid Company; Kraków; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private healthcare coverage

Multisport card

Job summary

Solid Company is seeking a Data Analyst to transform operational and user experience data into actionable insights for an international bank seated in Cracow. The role blends analytics, dashboard creation and process automation to improve IT service performance.

You will work with cross-functional teams to define metrics, analyze user behavior and communicate findings, with hybrid work requiring 6 days per month from the Cracow office.

Qualifications

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way

Responsibilities

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way

Skills

Data visualization

Analytical skills

Communication

Agile

Python

Tools

ServiceNow

Jira

Looker Studio

SQL

Splunk

Job description

• Client: international bank
• Recruitment process: phone screen with our recruiter and one on-line meeting with the hiring managers
• Hybrid work: 6 days per month from the office in Cracow

We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross-functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation and process automation to influence how digital services evolve.

What will you do

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way

Kogo poszukujemy?

Skills:

• Experience of data visualization tools and dashboard design
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL, Splunk
• An automation focused mindset ideally with Python proficiency
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends

What's in it for you?

• Prestigious position at one of the world's largest banks
• Growth and development opportunities with the possibility to move between projects
• Hybrid work (6 days per month from the office in Cracow)
• Private healthcare coverage and multisport card