Danish-speaking Customer Support Advisor for big iGaming client in Malta

Next Job Abroad; Warszawa; On-site; PLN 124,000 - 168,000; Full time

Benefits offered by this job

Free gym access

Private health insurance

Birthday off

Team social events

Healthy office snacks

Job summary

Next Job Abroad is recruiting a Danish-speaking Customer Service Advisor for a Malta-based online gambling brand. You will handle betting, payments, and account queries via Live Chat, email, and phone, delivering solutions and world-class service.

The role is full-time with a varied schedule including evenings and weekends, and includes a relocation package to Malta with six weeks of company accommodation and a weekly allowance for living costs. Fluency in Danish and English is required.

Qualifications

• Native or fluent Danish and solid English communication skills (written and verbal).
• Passion for delivering exceptional customer service.
• Calmness under pressure and ability to multitask.
• Problem-solving initiative and ownership mindset.
• Openness to feedback and personal development.
• Strong computer literacy; experience with CRM systems is a plus.
• Previous experience in a fast-paced customer service environment is beneficial.

Responsibilities

• Assist customers with betting, payments, and account queries via Live Chat, email, and phone.
• Provide solutions, guidance, and a world-class customer experience.
• Maintain high-quality service and handle inquiries efficiently.

Skills

Danish fluency

English proficiency

Customer service passion

Calm under pressure

Multitasking

Problem-solving

Feedback openness

CRM literacy

Tools

CRM systems

Job description

Start your next adventure under the Maltese sun

Imagine living on a beautiful Mediterranean island where every weekend feels like a mini holiday - surrounded by turquoise water, lively restaurants, and over 300 days of sunshine a year. Malta isn't just a place to work - it's a lifestyle. With its international community, vibrant culture, and laid-back coastal vibe, it's no wonder so many people come here for a job and end up calling it home.

About the role

Our client, one of the world's most loved online gambling brands, is on the lookout for Danish-speaking Customer Service Advisors who thrive in a fast-paced environment and enjoy turning every customer interaction into a positive experience.

You'll be the friendly voice and helping hand for customers worldwide - assisting with betting, payments, and account queries via Live Chat, email, and phone. Your role will be all about providing solutions, guidance, and a world-class experience every time.

This is a full-time position for someone adaptable, motivated, and ready to work in sync with the sporting calendar. Expect a varied schedule - evenings, weekends, and public holidays - but also the satisfaction of being part of something exciting and dynamic.

• Native or fluentDanish, plus solidEnglishcommunication skills (both written and verbal)
• A passion for delivering exceptional customer service
• Calmness under pressure and the ability to multitask like a pro
• Problem-solving initiative and eagerness to take ownership
• Openness to feedback and personal development
• Strong computer literacy (experience with CRM systems is a plus)
• Previous experience in a fast-paced customer service environment is beneficial

Aside from a competitive base salary, our client offers an impressive range of perks designed to make your life in Malta even better:

• Base starting salary: €33.600 annually
• Performance bonus and career development opportunities
• Free gym access
• Comprehensive private health insurance
• Healthy office snacks to keep you energised
• Your birthday off- because celebrations matter!
• Regular social events and team activities to help you build lasting friendships on the island

Relocation package:

• - 6 weeks of paid company accommodation
• - Allowance of €200 per week towards your accommodation for the remainder of your inital 26 weeks of service
• - €100 added to the monthly salary for the first 6 months for flights to visit friends and family back home