Danish Speaking Customer Service Advisor - Streaming services

Kats Recruitment; Warszawa; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

A leading recruitment agency in Poland is seeking Danish-speaking Customer Service Advisors to provide excellent support to customers in the Danish market. This role involves handling incoming customer inquiries and resolving issues across multiple channels, while delivering high-quality service. Ideal candidates will be fluent in Danish and possess strong communication skills. The position offers a competitive salary, hybrid work flexibility, and various benefits such as private medical care and a sports package.

Benefits

Competitive salary

Performance bonuses

Private medical care

Sports/leisure package

Training and development opportunities

Qualifications

• Native or near-native Danish speaker with good English.
• Customer-oriented attitude with strong communication skills.
• Valid EU work permit for employment in Poland.

Responsibilities

• Handle inbound customer contacts in Danish.
• Resolve queries related to orders and account issues.
• Maintain high service standards and work on defined KPIs.

Skills

Danish language proficiency

Customer service orientation

Strong communication skills

Resilience under pressure

Tools

CRM tools

Job description

Danish-Speaker Customer Service Advisor | Poland

Danish Speaker | Customer Service Advisor | Poland

Kats Recruitment Your Career, Our Commitment.

We're seeking Danish-speaking Customer Service Advisors to join a dynamic international BPO / customer‑service centre in Poland. Support Danish‑market customers with excellence and grow your professional path.

Your key responsibilities

• Handle inbound customer contacts (phone, chat, email) in Danish.

• Resolve queries related to orders, account issues, returns and subscriptions.
• Communicate clearly and professionally, maintaining high service standards.
• Work based on defined KPIs: quality, customer satisfaction, productivity.
• Participate in a flexible shift schedule (including evenings/weekends) as required.

What you bring to the role

• Native or near‑native Danish speaker + good command of English.

• Customer‑oriented attitude, strong communicator, resilient under pressure.
• Comfortable working with computers and CRM tools.
• Valid EU work permit (employment based in Poland).
• Previous customer‑service or BPO experience is a plus (but not always essential).

What youll gain

• Competitive salary aligned with multilingual/Polish market rates + performance bonuses.
• Modern office in Poland with hybrid/remote flexibility depending on project.
• Benefits such as private medical care, sports/leisure package, training and development opportunities.
• Exposure to international teams and brand‑leading clients.
• End‑to‑end candidate support from Kats Recruitment, ensuring smooth onboarding and continued career progression.