Customer Support Specialist with Polish - Sofia, Bulgaria

Velenosi & Meredith Consulting; Lublin; On-site; PLN 105,000 - 149,000; Full time

Job summary

An international consulting firm is seeking a Customer Support Specialist with fluent Polish and strong English skills to join their team on-site in Sofia, Bulgaria. The role involves providing excellent customer support via various channels, assisting with inquiries, and ensuring user satisfaction. Candidates must have a passion for helping others and the ability to thrive in a fast-paced environment. A relocation package is provided for those moving from abroad.

Benefits

Relocation package

Paid training

Career growth opportunities

Qualifications

• Fluent in Polish (C2 level) and strong English (B2+).
• Experience in customer support roles is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide customer support via chat, email, or phone.
• Assist with product and service-related inquiries.
• Record customer interactions accurately.
• Escalate complex issues to internal teams.
• Ensure excellent customer service and user satisfaction.

Skills

Fluent Polish

Strong English skills

Customer service

Problem-solving

Empathy

Job description

Customer Support Specialist with Polish - Sofia, Bulgaria

Job Openings Customer Support Specialist with Polish - Sofia, Bulgaria

About the job Customer Support Specialist with Polish - Sofia, Bulgaria

We're Hiring: Customer Support Specialist with Polish - Sofia, Bulgaria

Do you speak Polish fluently and have strong English skills? Are you passionate about helping customers and providing outstanding support? Join our international team in Sofia, where youll assist users, solve problems, and deliver a first-class customer experience in a fast-paced environment.

Location: Sofia, Bulgaria (On-site)
EU Passport required
️Languages: Polish (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Monday to Friday
️Relocation support provided if youre moving from abroad

What You'll Be Doing:

Provide customer support via chat, email, or phone with professionalism and empathy

Assist with product, account, and service-related inquiries

Record customer interactions and ensure accurate documentation

Escalate complex issues when necessary to internal teams

Deliver excellent customer service and ensure user satisfaction

What We Offer:

Relocation package (travel & temporary accommodation support)

Paid training and structured onboarding process

Multicultural team environment in Sofia

Modern office facilities and supportive leadership

Career growth opportunities in customer service and operations

Join a vibrant, international workplace where your skills make a difference.

Apply now and start your journey in Sofia!