Customer Support Specialist with German – Banking Service

Pracaszczecin; Katowice; On-site; PLN 127,000 - 171,000; Full time

Job summary

A prominent customer service company located in Górnośląsko-Zagłębiowska Metropolia, Katowice is seeking a Customer Support Specialist fluent in German. In this role, you will assist customers with credit card inquiries via telephone and written communication. The ideal candidate must possess excellent communication skills, a customer-focused mindset, and the ability to handle sensitive data while adapting to various customer needs. Sales orientation is a plus for potential future upselling responsibilities.

Qualifications

• Fluent in German and good command of English required.
• Excellent communication and interpersonal skills essential.
• Experience in customer service is a plus.

Responsibilities

• Serve as a trusted guide for customers in digital space.
• Handle telephone and written inquiries related to credit cards.
• Respond to inquiries about credit card products and self-services.
• Support customer authentication for actions like card activation.
• Manage card limits and process product changes.
• Stick to regulations and protect sensitive data.

Skills

Fluent in German (minimum C1 level)

Very good command of English (minimum B2 level)

Excellent communication and interpersonal skills

Strong ability to assess customer needs

High level of flexibility and adaptability

Customer-focused mindset

Sales orientation

Good computer skills

Job description

• Fluent in German (minimum C1 level) and very good command of English (minimum B2 level).
• Excellent communication and interpersonal skills.
• Strong ability to assess customer needs and provide tailored solutions.
• High level of flexibility and adaptability to evolving topics.
• A customer-focused mindset with the ability to remain calm and empathetic in various situations.
• Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
• Good computer skills

• As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
• Responding to general questions about credit card products, self-services and mobile/web apps.
• Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.
• Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
• Stick to regulations and processes.
• Protect our clients' sensitive data.